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- Tasks: Be the friendly face at the station, helping passengers and ensuring safety.
- Company: Join a team that connects people and goods efficiently and safely.
- Benefits: Earn £12.09 per hour with potential for contract extension.
- Why this job: Great opportunity to gain experience in customer service while making a difference.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Must be flexible with shifts, including nights and weekends.
The predicted salary is between 25000 - 35000 £ per year.
Position: Full-Time Temporary Customer Service Assistant Contract: 3 months with the possibility of extending Hourly Rate: £12.09per hour CUSTOMER SERVICE ASSISTANT – SECURITY/PLATFORM TEAM These roles involve standing for long periods and walking long distances. These roles may include working early, late and night shifts and will include working weekends and Bank Holidays. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. What will you be doing? To provide a customer-focused presence within the station on a day-to-day basis to deliver a first-class and safe station environment for Train Operating Companies (TOCs), passengers and retailers. Key Accountability's: 1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, Train Operating Companies (TOC's) and customers travelling throughout the station. 2. Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes. 3. Respond to and record emergencies and incidents involving the general public and industry partners, as required. 4. Provide a point of contact for the r…
Customer Service Assistant employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the specific needs of a customer service role in a busy environment like a train station. Understanding the dynamics of passenger flow and common issues can help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in fast-paced or public-facing roles. Be ready to share specific examples of how you handled difficult situations or provided exceptional service.
✨Tip Number 3
Demonstrate your ability to work flexible hours, including nights and weekends. Mention any past experiences where you successfully adapted to varying schedules, as this is crucial for the role.
✨Tip Number 4
Show your commitment to safety and security by discussing any relevant training or certifications you may have. This will reassure us that you understand the importance of maintaining a safe environment for all station users.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and the importance of customer service in this role.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, especially in environments similar to a station or transport setting. Emphasize any experience with safety protocols and emergency response.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your flexibility regarding shifts, including weekends and holidays, as this is crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully handled difficult situations or provided exceptional service to customers.
✨Demonstrate Your Ability to Work Under Pressure
Since the role involves standing for long periods and responding to emergencies, be prepared to discuss how you manage stress and maintain composure in challenging situations.
✨Familiarize Yourself with the Company
Research the company’s values and mission, especially their focus on safety and customer satisfaction. This will help you align your answers with what they prioritize in their operations.
✨Prepare for Shift Work Questions
Be ready to discuss your availability for early, late, and weekend shifts. Show that you are flexible and willing to adapt to the demands of the job.
