Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure the operability of NICE's voice network and troubleshoot issues.
- Company: NICE is a leading software provider for customer experience and financial crime prevention.
- Benefits: Enjoy a flexible schedule, hybrid work options, and opportunities for growth.
- Why this job: Join a dynamic team that values innovation and offers impactful projects.
- Qualifications: Bachelor’s degree in Telecommunications or equivalent experience; 5+ years in telecommunications required.
- Other info: Opportunity to mentor junior team members and work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
The Voice Engineer ensures the overall operability of the NICE voice network. This position is responsible for ensuring that the voice & VoIP infrastructure is functioning properly, reliably, efficiently and ensuring customer traffic/services are provisioned and maintained effectively. Because this is both a traditional voice and VoIP position, we are looking for skills that also include basic data networking.
The main duties for this position are:
- Troubleshooting, Maintenance, Growth of the voice network
- Building / Installing new customers
- Perform/Receive escalations from other teams
- Streamlining the current processes so that we can continue to scale
This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.
How will you have an impact?
- Lead Voice infrastructure projects, serving as the Subject Matter Expert.
- Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams.
- Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions.
- Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
- Apply hands-on expertise in proof-of-concepts and new initiatives.
- Perform routine maintenance of voice network infrastructure.
- Collaborate with other teams to resolve escalated issues.
- Configure Ribbon Communications and AudioCodes telephony systems and SBCs.
- Plan and implement disaster recovery strategies.
- Monitor and respond to network troubles, outages, and events.
- Support a flexible schedule and on-call services.
- May be required to work occasional nights, evenings, and weekends.
- Function in a high-stress environment.
- Be a self-starter, self-sufficient and independent.
- Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders.
- Train and mentor junior team members.
- Adhere to the company Code of Ethics, policies, and procedures.
- Communicate effectively and professionally with internal and external stakeholders.
Have you got what it takes?
- Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
- 5+ years of experience in telecommunications.
- Technical Expertise: Expert-level knowledge of VoIP and SIP protocols.
- Expert-level experience with Session Border Controllers in carrier-grade environments.
- Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
- Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
- Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
- Familiarity with network monitoring and management systems.
- Command-line knowledge of UNIX/Linux operating systems.
- Experience with trouble ticket systems such as Remedy or ServiceNow.
- Knowledge of WebRTC, TLS, and SRTP protocols.
- Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.).
- Excellent communication and teamwork skills.
- Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments.
- Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule.
You will have an advantage if you also had:
- Familiarity with Microsoft Teams telephony.
- Understanding of Ribbon Communications Application Servers.
- Knowledge of Stir/Shaken standards.
- Familiarity with BroadSoft (Cisco) systems.
- Understanding of contact center environments.
- Knowledge of call recording technologies (e.g., SIPREC).
- Proficiency in Ribbon Analytics.
- Advanced knowledge of MS Office Suite.
- Ribbon or AudioCodes accreditation.
- Experience with Poly (HP) telephones.
- Knowledge of Bria/Counterpath/Alianza softphones.
- Scripting or automation skills for repetitive processes.
- Experience with VoIP testing tools (e.g., Cyara, Spearline, TestWebRTC).
Voice Engineer employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Engineer
✨Tip Number 1
Familiarise yourself with NICE's products and services. Understanding their software solutions and how they manage customer interactions will give you an edge in interviews, showing your genuine interest in the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your technical skills related to VoIP and SIP protocols. Being able to discuss specific technologies and demonstrate your expertise will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities in high-pressure environments. Think of examples from your past experiences where you successfully managed challenges similar to those described in the job role.
We think you need these skills to ace Voice Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications, VoIP, and any specific technologies mentioned in the job description. Use keywords from the job listing to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for voice engineering and how your skills align with NICE's mission. Mention specific projects or experiences that showcase your problem-solving abilities and teamwork skills.
Showcase Technical Expertise: Detail your technical skills related to VoIP, SIP protocols, and any experience with Ribbon Communications or AudioCodes systems. Provide examples of how you've successfully managed voice network infrastructure in previous roles.
Highlight Soft Skills: NICE values excellent communication and customer service skills. Include examples of how you've effectively communicated with stakeholders or resolved escalated issues in high-pressure environments.
How to prepare for a job interview at NICE
✨Showcase Your Technical Expertise
Make sure to highlight your expert-level knowledge of VoIP and SIP protocols during the interview. Be prepared to discuss your experience with Session Border Controllers and how you've managed voice networks in previous roles.
✨Demonstrate Problem-Solving Skills
Since this role requires strong problem-solving abilities, come prepared with examples of how you've tackled complex issues in high-pressure environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication and Teamwork
NICE values effective communication and collaboration. Be ready to share experiences where you successfully worked with cross-functional teams or mentored junior colleagues, showcasing your ability to communicate technical concepts clearly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges in voice engineering. Think about potential network troubles or outages and how you would respond, ensuring you demonstrate your hands-on expertise.
