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- Tasks: Support customer enquiries and manage the journey from enquiry to admission.
- Company: Join a well-established nursing home and retirement living community in West London.
- Benefits: Earn £26,000 - £30,000 plus bonuses, with a full-time, Monday to Friday schedule.
- Why this job: Make a real impact by helping families navigate care options in a supportive environment.
- Qualifications: Experience in care, administration, or customer service is essential; training provided.
- Other info: Work closely with the Head of Sales to develop your skills in a commercial role.
The predicted salary is between 22000 - 26000 £ per year.
Sales & Marketing Assistant required for a well-established nursing home and retirement living community. A new and exciting opportunity has arisen to join a well-established provider offering skilled nursing care and retirement living in West London.
We are seeking a motivated and customer-focused Sales Assistant to support enquiries and manage the customer journey from enquiry to admission. Working closely with the Head of Sales, you'll play a vital role in promoting both the nursing home and a nearby retirement living community offering hotel-style independent living. This newly created role supports the sales function and would suit someone with experience in elderly care, administration, and customer service who is looking to step into a more commercially focused position within the care sector.
Responsibilities:
- Manage the enquiry database - ensuring it's kept up to date and all leads are followed up
- Handle incoming enquiries via phone, email, and in person
- Support customers and their families throughout their journey from enquiry to move-in
- Liaise with internal care and nursing teams to ensure a smooth and supportive process
- Assist with sales activity for retirement living apartments, including both rentals and sales
- Maintain accurate records and follow up on all leads from various sources
- Represent the service professionally at all times, maintaining a high standard of personal presentation
Requirements:
- Experience working in a care environment (e.g. senior care assistant, receptionist, or administrator)
- Confident, well-presented, and able to build rapport with older people and their families
- Comfortable working in a nursing home setting with residents who have high care needs
- Organised, administratively skilled, and able to manage multiple enquiries efficiently
- A genuine interest in care and supporting people through the admissions process
- Willing to be trained and shadow the Head of Sales to develop full knowledge of the sales cycle
Remuneration and Benefits:
Salary £26,000 - £30,000 depending on experience + Bonus up to £5,000. Based onsite | Full-time, Permanent | Monday to Friday | 9:00-17:30
Interested? Contact Lisa at Bright Selection for more information.
Sales & Marketing Assistant employer: Bright Selection
Contact Detail:
Bright Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Marketing Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of elderly care. Understanding the challenges and concerns faced by older adults and their families will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network within the care sector. Attend local events or join online forums related to elderly care. Building relationships with professionals in the field can provide valuable insights and potentially lead to referrals for the Sales & Marketing Assistant position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully managed enquiries or supported clients, as this will showcase your ability to handle the customer journey effectively.
✨Tip Number 4
Research the nursing home and retirement living community thoroughly. Knowing their values, services, and unique selling points will allow you to tailor your conversation and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Sales & Marketing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and elderly care. Use specific examples that demonstrate your skills in managing enquiries and supporting customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your genuine interest in care. Mention how your background aligns with the responsibilities of the Sales & Marketing Assistant position.
Highlight Relevant Skills: Emphasise your organisational skills and ability to manage multiple enquiries efficiently. Mention any experience you have in liaising with teams or handling customer journeys, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Bright Selection
✨Know the Company Inside Out
Before your interview, make sure to research the nursing home and retirement living community thoroughly. Understand their values, services, and what sets them apart in the care sector. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Sales & Marketing Assistant, you'll be interacting with customers and their families regularly. Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Highlight your ability to build rapport and provide excellent service.
✨Showcase Your Organisational Skills
This role requires managing multiple enquiries efficiently. Be ready to discuss how you stay organised in your work. You might want to mention any tools or methods you use to keep track of tasks and ensure follow-ups are timely.
✨Express Your Passion for Care
Since this position is within the care sector, it's important to convey your genuine interest in supporting older people. Share any relevant experiences that demonstrate your commitment to helping others, especially in a care environment.
