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For Companies At a Glance
- Tasks: Support and improve software applications while resolving production issues globally.
- Company: Join NICE, a market leader in AI and cloud solutions, serving 25,000+ businesses worldwide.
- Benefits: Enjoy a hybrid work model with 2 office days and 3 remote days each week.
- Why this job: Be part of a dynamic team that values innovation and offers endless career growth opportunities.
- Qualifications: Bachelor's degree in Computer Science and 4+ years in software support or installation required.
- Other info: NICE is an equal opportunity employer, welcoming diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Cloud Operations Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. This includes implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources.
How will you make an impact?
- Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement.
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates.
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations.
- Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy.
- Participate in knowledge transfer activities as required.
Have you got what it takes?
- Bachelor's degree in Computer Science / Software Engineering (or similar).
- 4+ years of experience working within application or software support and/or installation.
- 2+ years of experience working within public or private cloud environments.
- 2+ years of experience working in a Windows based environment including both production and personal systems.
- 3+ years of experience working with NICE WFM products.
- 3+ years communicating in English in a technical field.
- Experience working with WFO related software (WFM, QM, etc.).
- Experience in Web Applications support.
- Experience in Database Troubleshooting and Tuning (MS SQL).
- Experience in Scripting languages (Shell, PowerShell, etc.).
- Experience as IT (Network and system) that worked on Server issues mainly.
- Strong troubleshooting and problem-solving skills.
- Experience in customer support serving global customers.
You will have an advantage if you also have:
- Windows OS.
- Coding Experience in at least one, if not two languages: Python, Node.js, C++, Java, PowerShell.
- AWS Developer or Implementation Experience.
- AWS Networking Infrastructure.
- Data Center Networking.
- MSSQL.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Cloud Operations Engineer employer: NICE
Contact Detail:
NICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Engineer
✨Tip Number 1
Familiarise yourself with NICE's products and services, especially their WFM and WFO software. Understanding how these applications work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly in cloud environments and Windows systems. Be prepared to discuss specific examples of how you've resolved complex issues in past roles, as this will showcase your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of NICE through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience with scripting languages and database management, particularly MS SQL. Highlight any projects where you've used these skills to improve system performance or resolve issues, as this aligns closely with the job requirements.
We think you need these skills to ace Cloud Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud environments, application support, and troubleshooting. Emphasise your familiarity with NICE WFM products and any scripting languages you know, as these are key for the Cloud Operations Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved production issues or improved system performance in previous roles, showcasing your ability to work collaboratively across departments.
Highlight Relevant Skills: Clearly list your technical skills that align with the job description, such as experience with Windows environments, database troubleshooting, and any coding languages like Python or PowerShell. This will help demonstrate your fit for the position.
Showcase Customer Support Experience: Since maintaining high customer satisfaction is crucial, include examples of your experience in customer support, particularly in global settings. Highlight any instances where you provided exceptional service or resolved complex issues effectively.
How to prepare for a job interview at NICE
✨Showcase Your Technical Skills
As a Cloud Operations Engineer, you'll need to demonstrate your expertise in cloud environments and troubleshooting. Be prepared to discuss your experience with NICE WFM products, database troubleshooting, and scripting languages like PowerShell or Python. Highlight specific projects where you've successfully resolved issues or improved systems.
✨Emphasise Customer Satisfaction
NICE values high customer satisfaction, so be ready to share examples of how you've maintained or improved client relationships during problem resolution. Discuss your approach to keeping customers updated and how you handle escalations effectively.
✨Prepare for Collaborative Scenarios
Since the role involves working with various departments, think of examples that showcase your teamwork skills. Be ready to explain how you've collaborated with support, product management, or R&D teams to resolve issues or implement new systems.
✨Demonstrate Problem-Solving Abilities
Strong troubleshooting and problem-solving skills are crucial for this position. Prepare to discuss specific challenges you've faced in previous roles and the steps you took to resolve them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
