Risk and Controls Manager

Location: Oldbury – Hybrid – Three Days In Office

Employment Type: Full-Time/ Permanent

Salary: Competitive Salary, Car Allowance, up to 20% Bonus, and Private Medical.

Hours: Monday – Friday

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.

Join our team as a Risk & Controls Manager, reporting to the Head of Risk & Governance - Roadside. You’ll play a crucial role in supporting the Roadside B2C team by proactively identifying and managing risks. Your efforts will ensure a strong risk and control framework, effectively handling incidents, risks, compliance, and internal audit recommendations.

You’ll maintain a comprehensive risk register and lead control design with thorough testing to keep our risk profile within acceptable limits and minimise incidents. Regular, efficient reporting will provide assurance over risk and incident management, supporting the B2C teams.

In this role, you’ll manage incidents, conduct triage and root cause analysis, and drive continuous improvement in control effectiveness. Collaboration with other functions will be key to identifying solutions. To promote effective governance, you’ll drive ongoing engagement with risk management and methodology across the B2C team.

What will I be doing?

• Maintain a comprehensive risk register for Roadside B2C
• Work closely with Group Risk and Compliance to ensure risk methodology is aligned
• Lead on incident management to triage, mitigate and report in a timely manner
• Partner with risk owners to design and maintain effective controls to ensure consistently good outcomes
• Support B2C teams in maintaining an updated Risk Portal for Roadside B2C
• Perform root cause analysis on incidents and risk events to improve
• Produce regular reporting at all levels including board to provide assurance over risk/incident management
• Lead on design of effective controls and testing to ensure risk profile is within tolerance
• Complete quarterly control self-assessment to assure control environment
• Ensure that B2C team have suitable action plans to return risks to tolerance with clearly defined owners and route to green
• Support the Head of Risk & Governance - Roadside in ensuring remediation principles are consistent and recorded appropriately
• Provide regular reports and updates on all outstanding audit actions for Roadside B2C.

What do I need?

• Deep understanding of FCA guidelines, Consumer Duty, and regulatory environment.
• Highly developed analytical and judgement skills.
• Commercially focused with the ability to identify pragmatic solutions.
• Proficient in developing senior management reports and presenting at this level.
• Strong communication skills and ability to collaborate cross-functionally.
• Comprehensive understanding of risk management and key risk indicators.
• Previous experience in incident and risk management.
• Skilled in designing control frameworks.
• High-level working knowledge of IT systems, interfaces, and root cause analyses.
• Understanding of Consumer Duty and target outcomes.
• Proven track record in regulated business environments.
• Experience in operating controls within a commercial regulated business.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.