Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage risks and controls for the Roadside B2C team, ensuring compliance and incident management.
- Company: Join The AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy competitive salary, car allowance, bonus, private medical, and 25 days annual leave.
- Why this job: Be part of a mission to keep Britain moving while driving continuous improvement in risk management.
- Qualifications: Deep understanding of FCA guidelines, strong analytical skills, and experience in risk management required.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you at The AA.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newcastle – Hybrid – Three Days In Office
Employment Type: Full-Time/ Permanent
Salary: Competitive Salary, Car Allowance, up to 20% Bonus, and Private Medical.
Hours: Monday – Friday
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
Join our team as a Risk & Controls Manager, reporting to the Head of Risk & Governance - Roadside. You’ll play a crucial role in supporting the Roadside B2C team by proactively identifying and managing risks. Your efforts will ensure a strong risk and control framework, effectively handling incidents, risks, compliance, and internal audit recommendations.
You’ll maintain a comprehensive risk register and lead control design with thorough testing to keep our risk profile within acceptable limits and minimise incidents. Regular, efficient reporting will provide assurance over risk and incident management, supporting the B2C teams. In this role, you’ll manage incidents, conduct triage and root cause analysis, and drive continuous improvement in control effectiveness. Collaboration with other functions will be key to identifying solutions. To promote effective governance, you’ll drive ongoing engagement with risk management and methodology across the B2C team.
What will I be doing?
- Maintain a comprehensive risk register for Roadside B2C
- Work closely with Group Risk and Compliance to ensure risk methodology is aligned
- Lead on incident management to triage, mitigate and report in a timely manner
- Partner with risk owners to design and maintain effective controls to ensure consistently good outcomes
- Support B2C teams in maintaining an updated Risk Portal for Roadside B2C
- Perform root cause analysis on incidents and risk events to improve
- Produce regular reporting at all levels including board to provide assurance over risk/incident management
- Lead on design of effective controls and testing to ensure risk profile is within tolerance
- Complete quarterly control self-assessment to assure control environment
- Ensure that B2C team have suitable action plans to return risks to tolerance with clearly defined owners and route to green
- Support the Head of Risk & Governance - Roadside in ensuring remediation principles are consistent and recorded appropriately
- Provide regular reports and updates on all outstanding audit actions for Roadside B2C.
What do I need?
- Deep understanding of FCA guidelines, Consumer Duty, and regulatory environment.
- Highly developed analytical and judgement skills.
- Commercially focused with the ability to identify pragmatic solutions.
- Proficient in developing senior management reports and presenting at this level.
- Strong communication skills and ability to collaborate cross-functionally.
- Comprehensive understanding of risk management and key risk indicators.
- Previous experience in incident and risk management.
- Skilled in designing control frameworks.
- High-level working knowledge of IT systems, interfaces, and root cause analyses.
- Understanding of Consumer Duty and target outcomes.
- Proven track record in regulated business environments.
- Experience in operating controls within a commercial regulated business.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Risk and Controls Manager employer: Automobile Association
Contact Detail:
Automobile Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk and Controls Manager
✨Tip Number 1
Familiarise yourself with FCA guidelines and Consumer Duty regulations. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Prepare to discuss your experience with incident management and root cause analysis. Be ready to share specific examples of how you've successfully identified risks and implemented controls in previous roles.
✨Tip Number 3
Showcase your analytical skills by discussing how you've used data to drive decision-making in risk management. Highlight any tools or methodologies you've employed to assess risk effectively.
✨Tip Number 4
Emphasise your ability to collaborate cross-functionally. Prepare examples of how you've worked with different teams to enhance risk management processes, as this role requires strong teamwork and communication.
We think you need these skills to ace Risk and Controls Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in risk management and controls. Use keywords from the job description, such as 'incident management', 'risk register', and 'control frameworks' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about risk management and how your skills align with the responsibilities of the Risk and Controls Manager position. Mention specific examples of your previous work that relate to the job requirements.
Showcase Analytical Skills: Since the role requires highly developed analytical skills, include examples in your application that showcase your ability to conduct root cause analysis and develop senior management reports. This will help illustrate your capability to handle the responsibilities outlined.
Highlight Regulatory Knowledge: Emphasise your understanding of FCA guidelines and the regulatory environment in your application. Mention any relevant certifications or training that demonstrate your expertise in compliance and risk management.
How to prepare for a job interview at Automobile Association
✨Understand FCA Guidelines
Make sure you have a solid grasp of FCA guidelines and the regulatory environment. Be prepared to discuss how these regulations impact risk management and controls in your previous roles.
✨Showcase Analytical Skills
Highlight your analytical and judgement skills during the interview. Prepare examples of how you've used these skills to identify risks and implement effective solutions in past positions.
✨Prepare for Incident Management Scenarios
Be ready to discuss your experience with incident management, including triage and root cause analysis. Think of specific incidents you've managed and how you improved control effectiveness as a result.
✨Demonstrate Cross-Functional Collaboration
Emphasise your ability to collaborate across different functions. Prepare examples of how you've worked with various teams to enhance risk management processes and achieve common goals.
