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For Companies At a Glance
- Tasks: Manage a busy hire desk, ensuring top-notch customer service and efficient operations.
- Company: Join a leading plant and tool hire company with multiple depots.
- Benefits: Enjoy a competitive salary, bonus scheme, 30-33 days holiday, and employee discounts.
- Why this job: Great opportunity for career growth in a dynamic, customer-focused environment.
- Qualifications: Experience in hire desk roles or related positions is preferred.
- Other info: Contact Dario at 01933667228 for more details!
The predicted salary is between 27000 - 32000 £ per year.
Join a well-established, multi-depot plant and tool hire company in a fast-paced, customer-focused environment. Excellent salary, bonus scheme, and career progression opportunities!
Benefits of the Hire Desk Controller:
- Salary: £27,000 - £32,000 per year
- Performance-based bonus scheme
- 30 days holiday (including bank holidays), increasing to 33 days with service
- Career progression opportunities
- Company pension
- Employee discount
Your Role as a Hire Desk Controller:
As a Hire Desk Controller, you will oversee the smooth operation of a busy hire desk, ensuring outstanding customer service, efficient coordination of hires, and maximising revenue opportunities. Your key responsibilities will include:
- Handling telephone, email, and face-to-face enquiries, ensuring prompt and efficient service.
- Processing hire contracts, sales orders, purchase orders, and stock transfers accurately.
- Liaising with the workshop team to ensure the availability of hire equipment.
- Coordinating drivers and deliveries to ensure timely drop-offs and collections.
- Meeting key performance indicators such as revenue growth, lead generation, and customer satisfaction.
- Ensuring all administration is completed efficiently and company procedures are followed.
To be successful in this role, you may have worked as a Hire Desk Controller, Hire Desk Coordinator, Rental Manager, Plant Hire Manager, Sales Coordinator, Senior Hire Desk Administrator, Depot Manager, Service Coordinator, Hire Manager, or Hire Administrator.
Hire Controller - Newmarket employer: Path Recruitment Ltd
Contact Detail:
Path Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Newmarket
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the key players, trends, and challenges will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry. Attend local events or join online forums related to plant hire. Building connections can provide valuable insights and may even lead to referrals for the Hire Desk Controller position.
✨Tip Number 3
Prepare for common interview questions specific to customer service and coordination roles. Think about examples from your past experiences that showcase your ability to handle enquiries, manage contracts, and work under pressure.
✨Tip Number 4
Research the company thoroughly. Understand their values, mission, and recent developments. This knowledge will not only help you tailor your responses but also show your enthusiasm for joining their team.
We think you need these skills to ace Hire Controller - Newmarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to the Hire Desk Controller role. Focus on customer service skills, coordination experience, and any previous roles in plant hire or rental management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as handling enquiries and processing contracts.
Highlight Key Achievements: In your application, emphasise any key performance indicators you have met in previous roles, such as revenue growth or customer satisfaction metrics. This will demonstrate your ability to meet the expectations of the Hire Desk Controller position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Path Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, values, and recent developments in the plant and tool hire industry. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Organisational Skills
This role requires efficient coordination of hires and administration. Be ready to discuss how you manage multiple tasks and prioritise effectively. You could share specific tools or methods you use to stay organised and ensure timely deliveries.
✨Prepare for Performance Metrics Questions
Since meeting KPIs is crucial for this position, be prepared to discuss how you've contributed to revenue growth or customer satisfaction in previous roles. Use quantifiable achievements to illustrate your impact and show that you understand the importance of these metrics.
