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- Tasks: Drive demand planning and process improvements for Amazon Flex, ensuring optimal delivery performance.
- Company: Join Amazon, a leader in customer-centric innovation and last mile delivery solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth, collaboration, and innovation.
- Why this job: Be part of a critical team that influences delivery strategies and enhances customer experiences.
- Qualifications: Advanced Excel and SQL skills, experience in program management, and strong communication abilities required.
- Other info: Amazon values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
At Amazon, we are working to be the most customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers.
The AmFlex EU team is looking for an analytical, results-oriented person to own and drive improvements in the demand planning space. In this role, you will be responsible for interacting with our business partners to understand the demand signals for Flex as a channel, and then partner with the business stakeholders and capacity planning team to optimize the plan within constraints. The goal is to influence the demand signal to optimize for cost, fill, and performance while still retaining the value proposition of Flex as a channel.
This is a highly visible and critical role that requires partnering with a cross-disciplinary team of program managers, ops managers, marketing managers, data scientists, engineers, product managers, finance partners, and executives across businesses. The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and dive deep is an absolute must, and candidates must demonstrate a superior track record of delivering results. You must have sound business judgment and the ability to think strategically with a long-term vision about this fast-growing space, while being able to execute on tactical details.
This role requires a high level of writing, judgement, influence, and ownership. You will lead with data to persuade others, own and develop strategic partnerships with internal and external customers. This means, you must be an excellent communicator and write engaging narratives and present them effectively.
Key job responsibilities:
- Own Demand planning for Flex channel
- Maintain demand variability within acceptable levels to deliver on cost, fill, performance and DPx goals in partnership with business teams and central operations.
- Drive process improvements / standardization in partner teams to deliver on this goal.
- Represent Flex as a channel in business/ partner reviews.
- Voice demand variability concerns and drive leadership decisions to mitigate issues.
- Bridge demand variability for daily, weekly, monthly, quarterly business reviews.
- Drive automation / process improvement / cost initiatives
- Interact with senior-level audiences (including directors) from both internal and external teams.
BASIC QUALIFICATIONS:
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross-functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
PREFERRED QUALIFICATIONS:
- Experience in driving end-to-end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Planning, Flex EU
✨Tip Number 1
Familiarise yourself with Amazon's core values and leadership principles. Understanding these will help you align your responses and demonstrate how your experience and mindset fit into their culture during interviews.
✨Tip Number 2
Network with current or former Amazon employees, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process improvements or managed cross-functional teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on industry trends related to demand planning and last-mile delivery. Being knowledgeable about current challenges and innovations will help you engage in meaningful discussions during interviews.
We think you need these skills to ace Program Manager, Planning, Flex EU
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in demand planning, project management, and cross-functional collaboration. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and ability to drive process improvements. Mention specific examples of how you've successfully managed projects or influenced stakeholders in previous roles.
Demonstrate Communication Skills: Since the role requires excellent communication, consider including a writing sample or a brief narrative in your application that illustrates your ability to convey complex information clearly and persuasively.
Highlight Technical Proficiency: Emphasise your advanced Excel and SQL skills in your application. Provide examples of how you've used these tools to analyse data and drive decision-making in past positions.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Analytical Skills
As a Program Manager, you'll need to demonstrate your analytical prowess. Be prepared to discuss specific examples where you've used data to drive decisions or improvements in demand planning. Highlight your experience with Excel and SQL, as these skills are crucial for the role.
✨Communicate Effectively
This role requires excellent communication skills, especially when interacting with senior-level audiences. Practice articulating your thoughts clearly and concisely. Prepare to present your ideas and narratives in a way that engages your audience and persuades them of your vision.
✨Demonstrate Cross-Functional Collaboration
You'll be working with various teams, so it's essential to showcase your ability to collaborate across functions. Share examples of past experiences where you successfully partnered with tech and non-tech teams to achieve common goals, emphasising your stakeholder management skills.
✨Prepare for Process Improvement Discussions
Expect questions about process improvements and standardisation. Be ready to discuss any initiatives you've led in the past that resulted in increased efficiency or cost savings. Highlight your bias for action and how you've driven change in fast-paced environments.
