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- Tasks: Engage with clients, provide support, and assist in product demonstrations.
- Company: Join AlphaSense, a leading AI-driven market intelligence platform trusted by top enterprises.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and a commitment to diversity.
- Why this job: Be at the forefront of innovation, helping clients make smarter decisions with cutting-edge technology.
- Qualifications: Strong communication skills, eagerness to learn, and ability to build relationships are essential.
- Other info: AlphaSense values equal opportunity and provides a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Role: The Product Specialist role at AlphaSense lives at the intersection of sales, customer success, and technical support. Product Specialists are tasked with building relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of AlphaSense while helping to drive adoption. Due to the extensive exposure that Product Specialists have with clients, they’re also in a prime location to partner with our sales and product teams in determining future product developments that will resonate with the market.
What You’ll Do:
- Customer Support: Product Specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed and will retain their position as the customer’s point person through resolution.
- Customer Health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations.
- Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.
- Content generation: Product Specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.
- Product Direction: Because of our Product Specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).
Who You Are: A client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality. A skilled communicator who can engage at any level of an organization. An energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt. Eager to learn - Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job! Able to distill and explain complex issues in simple terms. Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture. Strong time management and task prioritization skills.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud: We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @ alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Product Specialist, Corporate employer: AlphaSense
Contact Detail:
AlphaSense Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist, Corporate
✨Tip Number 1
Familiarise yourself with AlphaSense's platform and its features. Understanding how the product works and the value it provides to clients will help you engage effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of AlphaSense on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully built client relationships or provided technical support. Highlighting your experience in these areas will show that you have the practical skills needed for the Product Specialist role.
✨Tip Number 4
Stay updated on market trends and developments in AI-driven market intelligence. Being knowledgeable about industry changes will not only impress your interviewers but also demonstrate your commitment to staying informed and relevant in the field.
We think you need these skills to ace Product Specialist, Corporate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Specialist at AlphaSense. Highlight your relevant experience in customer support, technical knowledge, and relationship building in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to engage with clients, and any experience in sales or product support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of AlphaSense that excite you and how your background makes you a great fit for their team.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues or contributed to product improvements in previous roles. This will demonstrate your ability to thrive in a client-facing position.
How to prepare for a job interview at AlphaSense
✨Understand the Product Inside Out
As a Product Specialist, you'll need to demonstrate a deep understanding of AlphaSense's offerings. Familiarise yourself with the platform's features and benefits, and be prepared to discuss how they can solve potential clients' problems.
✨Showcase Your Communication Skills
Since this role involves client interaction, it's crucial to exhibit strong communication skills. Practice explaining complex concepts in simple terms, and be ready to engage with interviewers at all levels of the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer support skills. Think of examples from your past experiences where you successfully resolved issues or built relationships with clients.
✨Demonstrate Your Eagerness to Learn
AlphaSense values individuals who are eager to learn and adapt. Be prepared to discuss how you've approached learning new skills in the past and express your enthusiasm for gaining technical knowledge on the job.
