Store Manager (The Food Warehouse)

Job Title: Store Manager – Alliance The Food Warehouse

Reports to: Operations Director

Location: Braye Road

Overview:

The Store Manager is responsible for the overall operation, performance, and profitability of the store. This role involves strategic planning, effective leadership, and the management of daily operations to ensure the delivery of an exceptional customer experience. The Store Manager oversees all aspects of the store, including staff, stock levels, financial performance, and compliance with company policies and industry regulations.

Key Responsibilities:

1. Leadership and Team Management
   Supervise, mentor, and lead the store team, including recruitment, training, and performance management.
   Foster a positive work environment and promote teamwork to achieve business goals.
   Set clear objectives and provide regular feedback to ensure staff engagement and productivity.
2. Operational Management
   Oversee day-to-day store operations, ensuring smooth workflows and efficient processes.
   Oversee inventory levels and stock ordering, to maintain optimal availability.
   Ensure the store complies with all health and safety regulations, maintaining a clean, organised, and safe environment.
3. Customer Experience
   Deliver a high standard of customer service by addressing inquiries and resolving complaints.
   Monitor and enhance the in-store shopping experience to foster customer loyalty and satisfaction.
   Effectively manage relationships with third sector stakeholders.
4. Sales and Merchandising
   Support in the development and implementation of merchandising and promotional strategies to maximise sales and foot traffic.
   Monitor competitor activities and market trends to adapt strategies accordingly.
5. Financial Management
   Analyze financial reports and sales data to identify opportunities for growth and cost optimisation.
   Control operational expenses and implement measures to enhance profitability.
   Develop and execute plans to meet or exceed sales targets and business objectives.
6. Compliance and Reporting
   Ensure adherence to company policies, procedures, and industry regulations.
   Prepare regular reports on store performance, operational challenges, and strategic initiatives for the Operations Director.

Requirements:

1. Proven experience as a Store or General Manager or in a similar leadership role within the supermarket or food retail industry.
2. Strong leadership, organisational, and decision-making skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in inventory management, merchandising, and sales techniques.
5. Analytical mindset with the ability to interpret data and make informed decisions.
6. In-depth knowledge of health and safety regulations.
7. Results-driven with a focus on achieving sales targets and business objectives.
8. Flexibility to work weekends, evenings, and holidays as needed.
9. A qualification in Retail or Management is desirable.
10. Proficiency with Point of Sale (POS) systems and Microsoft Office 360.

Benefits:

1. Competitive Salary
2. Relocation support
3. Pension
4. Staff discount
5. Four weeks annual leave

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