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For Companies At a Glance
- Tasks: Be the welcoming face of our clinic, providing top-notch service and managing appointments.
- Company: Join King Healthcare, a reputable private clinic in London known for its exceptional patient care.
- Benefits: Enjoy a competitive salary, private healthcare, generous leave, and fun company events.
- Why this job: Make a real impact on patient experiences while working in a supportive and dynamic environment.
- Qualifications: Experience in healthcare, luxury retail, or hospitality with a focus on customer service is essential.
- Other info: Full-time role with rare Saturday shifts; work-life balance is a priority!
The predicted salary is between 22700 - 28700 £ per year.
A Private Clinic in London is seeking a Clinic Co-ordinator. This role will be front of house, providing excellent customer service to patients and supporting doctors with diary management.
The Role
In this post, you’ll be the first face a patient meets upon arriving at the Clinic. You’ll be tasked with delivering 5-star customer service to VIP patients and ensuring the clinic maintains the high standards it has built its reputation on. You’ll be co-ordinating patient appointments alongside management of the doctors' diaries so that the clinic runs efficiently and smoothly. This is a full-time permanent position, Monday to Friday, with a very rare need for a Saturday. This year, there has only been the requirement for 3 Saturdays total. The shifts are 8 hours between 7am and 7pm.
The Candidate
The ideal candidate for this position will either come from a private clinic environment where they can demonstrate their experience in delivering world-class customer service in a healthcare setting or from a luxury retail, cabin crew, or hotel setting. This client is seeking an applicant who can evidence using their initiative to enhance patient experience. You should pride yourself on going above and beyond and being 10 steps ahead of patient requirements.
Salary and Benefits
The salary on offer for this position is between £27,000 and £32,000, dependent on experience. In addition, there are several benefits including a private pension scheme, private healthcare, generous annual leave allowance, staff discounts, and company events among others.
Contact Information
For more information, please visit the King Healthcare website and speak with Adam at King Healthcare on 02394 004 667 or 07814710206. Alternatively, please send a detailed copy of your CV to adam@kinghealthcare.co.uk.
Clinic Co-ordinator employer: King Healthcare Ltd.
Contact Detail:
King Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific needs of a private clinic environment. Research common patient concerns and expectations in such settings, as this will help you demonstrate your understanding of delivering exceptional customer service during any interviews.
✨Tip Number 2
Highlight any experience you have in managing appointments or schedules, whether from previous roles in healthcare, luxury retail, or hospitality. Be prepared to discuss how you effectively prioritised tasks and ensured smooth operations in fast-paced environments.
✨Tip Number 3
Showcase your ability to go above and beyond for customers. Think of specific examples where you enhanced a customer's experience, and be ready to share these stories to illustrate your proactive approach and initiative.
✨Tip Number 4
Network with professionals in the healthcare sector, especially those who work in private clinics. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the role.
We think you need these skills to ace Clinic Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Clinic Co-ordinator position. Highlight your relevant experience in customer service, especially in healthcare or luxury settings.
Tailor Your CV: Customise your CV to reflect your experience in delivering excellent customer service. Use specific examples from previous roles that demonstrate your ability to manage appointments and support a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing top-notch service and your initiative in enhancing patient experiences. Mention how your background aligns with the clinic's values and the importance of maintaining high standards.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at King Healthcare Ltd.
✨Showcase Your Customer Service Skills
As a Clinic Co-ordinator, you'll be the first point of contact for patients. Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles, whether in healthcare or luxury retail.
✨Demonstrate Initiative
The role requires someone who can think ahead and enhance patient experience. Think of instances where you've proactively improved a process or addressed a patient's needs before they even asked.
✨Familiarise Yourself with the Clinic's Values
Research the private clinic's reputation and values. Understanding their commitment to high standards will help you align your answers with what they are looking for in a candidate.
✨Prepare for Diary Management Questions
Since you'll be managing doctors' diaries, be ready to discuss your organisational skills. Consider how you would handle scheduling conflicts or prioritising appointments to ensure smooth operations.
