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- Tasks: Support Spanish and French speaking customers via calls, emails, and live chat.
- Company: Join a leading global technology brand with a strong reputation.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and excellent perks like gym membership and private medical insurance.
- Why this job: Be part of a dynamic team, enhance your language skills, and make a real impact in customer service.
- Qualifications: Fluency in Spanish and French is essential; previous customer service experience preferred.
- Other info: Work 38.5 hours a week with flexible office days and great training opportunities.
The predicted salary is between 27500 - 33000 £ per year.
Our client is a leading and well-established global technology brand who are looking for a fluent Spanish and French speaker (trilingual) to support business customers with calls, emails, and live chat for the EMEA territory.
LOCATION
Hybrid role. Working in the office Tuesdays, Wednesdays, and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (45 minutes direct from Waterloo).
SALARY
£27,500 basic salary plus bonus (typically at least 15-20% of salary which is between £4,125 - £5,500 per year, paid quarterly) so annual earnings likely to be between £31,625 - £33,000.
LANGUAGES
Fluency in Spanish and French is essential.
THE JOB
Your main responsibility will be to support all Spanish and French speaking business customers with calls, emails, social media, and live chat queries. You will also coordinate product returns from the EMEA territory and will include the following responsibilities:
- Provide first level customer support in Spanish and French.
- Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved.
- Communicate with customers via e-mail and phone and deal with complaints where necessary.
- Provide support to customers via Social Media platforms.
- Manage requests from distributors, resellers, and end users from the EMEA region.
- Deal with special product requests from Technical Support.
- Attend product training.
CANDIDATE EXPERIENCE / SKILLS
- Fluency in Spanish and French is essential.
- Previous experience in customer service or administration is a preference.
- Good skills and understanding of social media platforms is preferred.
- Excellent communication skills.
- Ability to coordinate and resolve a variety of customer queries.
SALARY AND BENEFITS
£27,500 + bonus (15-20%, up to £5,500 per annum) + excellent benefits including:
- 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year.
- Pension after two months - 6% contribution from the company.
- 75% REIMBURSEMENT OF TRAVEL (up to £120 per month).
- Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER.
- Permanent health insurance.
- Gym membership (up to 50% paid for by the company).
- Life Assurance.
- Free tea/coffee and subsidised vending.
- Cultural and subsidised lunch AND MORE!!!
WORKING HOURS
38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch).
Please apply now for this role, the role is to start as soon as possible (ideally within April/May 2025).
Recruiter contact: Lisa Grimes 020 8503 7766
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish and French speaking Customer Service Executive
✨Tip Number 1
Make sure to brush up on your Spanish and French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the technology industry and the specific products offered by our client. This knowledge will not only impress during the interview but also help you understand customer queries better.
✨Tip Number 3
Highlight any previous experience you have in customer service or administration, particularly if it involved handling complaints or using social media platforms. Be ready to share specific examples of how you resolved customer issues.
✨Tip Number 4
Prepare for questions about how you would manage multiple customer queries simultaneously. Think of strategies you can discuss that demonstrate your organisational skills and ability to prioritise tasks effectively.
We think you need these skills to ace Spanish and French speaking Customer Service Executive
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Spanish and French in your CV and cover letter. Mention any relevant experiences where you used these languages, especially in customer service settings.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on previous customer service roles and highlight your ability to manage queries through various communication channels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the technology industry. Include specific examples of how you've successfully handled customer queries in the past.
Prepare for Potential Questions: Anticipate questions related to customer service scenarios, language proficiency, and your experience with social media platforms. Practising your responses can help you feel more confident during the interview process.
How to prepare for a job interview at The Language Business
✨Brush Up on Your Language Skills
Since fluency in Spanish and French is essential for this role, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or handling hypothetical customer queries.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations you might encounter, especially in a tech environment. Be ready to share examples of how you've successfully resolved issues in the past, particularly in a multilingual context.
✨Know the Company and Its Products
Research the global technology brand you'll be interviewing with. Understand their products, services, and customer base. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Prepare for Social Media Questions
Given the emphasis on social media support, be prepared to discuss your experience with various platforms. Think of examples where you've used social media to engage with customers or resolve issues, as this could set you apart from other candidates.
