Manager of wayfair.co.uk Business Trends

The Business Trends team collaborates with Wayfair's executive leadership and all business functions to identify, monitor, and address metric trends that drive Revenue and long-term Customer Lifetime Value (CLV). The team analyzes trends and develops a narrative on Wayfair's absolute and relative performance compared to competitors, both in the short-term and long-term. This allows Wayfair's senior leaders to quickly understand performance drivers, triage issues in real-time, and identify areas where plans need to be refined.

Business Trends adds value by:

• Driving long-term CLV by unifying the organization around Wayfair's customer value proposition, tracking related input metrics, and driving interventions if customers are not reacting to improvements or if deviations from normal trends are observed;
• Influencing partner teams to devote resources to areas of the business that need improvement in order to advance overall business performance and share taking.

The team is searching for a Manager to lead Trends for wayfair.co.uk, working directly with commercial leaders in the London office. The leader will be responsible for diagnosing overall business performance and building the narrative. In this role, you will partner closely with UK commercial leadership, including the UK GM, as well as with the wider Business Trends STO, including our Data Engineering team, to further develop self-service reporting.

What You'll Do

• Analyse and present weekly performance insights for Wayfair.co.uk, and collaborate with partner teams to develop weekly steering decks.
• Identify and analyse connections between Wayfair.com and Wayfair.co.uk trends, highlighting key similarities and differences.
• Contribute to the Business Trends semi-annual roadmap.
• Build and manage trackers using Google's Looker connected sheets to monitor trends for Business Trends and cross-functional partners.
• Conduct cross-store investigations spanning Wayfair.com Business-to-Consumer (B2C), B2B, and Wayfair.co.uk. These can include macroeconomic pattern analysis, category/class trends, impact of policies, or experience issues.
• Collaborate with peers and the Head of Business Trends to develop the monthly Trends Council narrative.
• Partner with Business Trends Data Engineering to define additional needs for metrics & dimensions in the Business Trends Curated Data Layer.
• Work with stakeholders to validate data insights and build hypotheses for potential interventions in response to trend deviations.

What You'll Need

• 4+ years of work experience in analytical, consulting, technology, start-up, or strategy roles.
• Bachelor’s degree from a top-tier institution with a strong academic record in economics, math, statistics, engineering, business, or a related field.
• Strong analytical skills – ability to develop analytical hypotheses and assumptions, use data software to conduct analyses, and synthesize findings.
• Strong communication skills – ability to succinctly summarize findings, create a compelling narrative, and share/align messaging with stakeholders.
• Strong business acumen – ability to understand how various parts of the business interact and how macro and competitive dynamics influence these.
• Ability to learn and act quickly, make decisions, and draw conclusions in the face of ambiguity.
• Advanced Excel/Google Sheets skills.
• Intellectually curious, high energy, with a strong work ethic and a desire to work in a fast-paced, high-stakes team environment.
• Experience with SQL or Google BigQuery is a plus.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.