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- Tasks: Manage the renewal sales cycle and ensure customer satisfaction.
- Company: Join Databricks, a leader in data and AI, trusted by top global companies.
- Benefits: Enjoy comprehensive perks, including remote work options and a commitment to diversity.
- Why this job: Make an impact in a dynamic environment focused on innovation and customer success.
- Qualifications: Experience in SaaS renewals and strong analytical skills are essential.
- Other info: Work with cutting-edge technology and collaborate with industry leaders.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a proactive individual to support all operational aspects of the renewal sales cycle. You will work closely with customers, Account Executives, Solution Architects, Finance, Deal Desk, and Legal teams to drive successful renewals. This role demands a keen eye for detail, strong analytical skills, and a passion to deliver exceptional customer experiences that enhance retention rates.
The impact you will have:
- Manage the entire renewal process from start to finish, ensuring all milestones and activities are met.
- Proactively analyze and forecast renewal risks up to 180 days before contract expiration.
- Lead your assigned territory to consistently exceed quarterly and annual booking targets.
- Regularly report on progress to key stakeholders with clear, data-driven insights.
- Collaborate with sales and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies.
- Cultivate a high-performance team culture centered around customer-first values, integrity, and optimism.
What we look for:
- Experience in a SaaS customer-facing role; renewals-specific experience.
- Deep understanding of renewals best practices and a proven track record of achieving high on-time renewal rates.
- Excellent operational, deal formulation, and negotiation skills.
- Capable of telling compelling stories with data and motivating stakeholders to act.
- Experience partnering with senior leaders to distill complex data into clear, actionable insights.
- Ability to manage escalations to successful outcomes for both customers and the company.
- Solid understanding of enterprise IT, Big Data, and the financial drivers of business success across industries.
- Passion for leveraging data and AI to transform industries.
Why Join Us?
This is an opportunity to work with some of the most innovative companies at the forefront of Data and AI. If you are a self-motivated, customer-obsessed, sales-driven professional eager to make an impact, we would love to hear from you.
Renewal Manager, EMEA employer: Databricks, Inc.
Contact Detail:
Databricks, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager, EMEA
✨Tip Number 1
Familiarise yourself with the SaaS industry and specifically the renewal sales cycle. Understanding the nuances of renewals will help you speak confidently about best practices and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in similar roles or industries. Engaging with others who have experience in renewal management can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to showcase your analytical skills by gathering relevant data from your past experiences. Be ready to discuss how you've used data to drive decisions and improve renewal rates, as this will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your customer-first mindset by sharing examples of how you've successfully managed customer relationships in the past. Highlighting your ability to resolve escalations and maintain strong partnerships will set you apart.
We think you need these skills to ace Renewal Manager, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS and renewals. Emphasise your analytical skills and any past successes in managing renewal processes or exceeding targets.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for customer experience and data-driven decision-making. Mention specific examples of how you've successfully managed renewals or mitigated churn in previous roles.
Highlight Key Skills: Clearly outline your operational, negotiation, and deal formulation skills. Use bullet points to make these stand out, and relate them directly to the job description provided by Databricks.
Showcase Data Storytelling: Demonstrate your ability to tell compelling stories with data. Include examples in your application that illustrate how you've used data to drive decisions or influence stakeholders in past roles.
How to prepare for a job interview at Databricks, Inc.
✨Understand the Renewal Process
Make sure you have a solid grasp of the renewal sales cycle. Be prepared to discuss how you would manage the entire process, from identifying at-risk customers to ensuring all milestones are met.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, come equipped with examples of how you've used data to forecast risks and drive successful renewals in previous positions.
✨Prepare for Cross-Functional Collaboration
Highlight your experience working with various teams such as sales, finance, and legal. Be ready to discuss how you’ve successfully collaborated to achieve common goals.
✨Demonstrate Customer-Centric Values
Emphasise your passion for delivering exceptional customer experiences. Share stories that illustrate how you've put customers first and contributed to high retention rates.
