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- Tasks: Support internal users and troubleshoot bespoke systems daily.
- Company: Join a forward-thinking team at Chiswick Business Park, London.
- Benefits: Enjoy a starting salary of £23,000 and mentorship opportunities.
- Why this job: Kickstart your tech career with hands-on experience and growth potential.
- Qualifications: Curiosity, problem-solving skills, and basic SQL knowledge are essential.
- Other info: Collaborate with experienced developers and work on exciting projects.
The predicted salary is between 18400 - 27600 £ per year.
Location: Chiswick Business Park, London
Department: IT - Digital & Product Development
Salary: £23,000
Are you passionate about technology, problem-solving, and looking to launch your career in software development? Join our innovative Digital & Product Development team, where you'll support bespoke systems that drive our business forward and have the chance to grow into a future developer role.
As a Development Support Engineer, you'll play a key role in supporting our internal users across 60 offices, ensuring smooth operation of our custom-built business systems. You'll collaborate daily with experienced developers, product owners, and technical architects to investigate and resolve issues, manage support tickets, and continuously improve user experience.
What You'll Do
- Provide first-line technical support for over 1,000 users.
- Troubleshoot and resolve issues in bespoke systems built with modern Microsoft technologies.
- Identify and escalate urgent issues to management.
- Log and manage bugs using Jira.
- Fix data issues directly in our SQL Server database.
- Gain exposure to a wide range of business-critical platforms (CRM, Mobile, HR, IT, Fleet, and more).
- Communicate effectively with users via phone, video, chat, and email.
- Work with a development team releasing new updates every two weeks.
- Receive mentorship with potential progression into a developer role.
About You
You are a curious, tech-minded problem-solver who is eager to learn. You thrive in collaborative environments and are excited to work closely with software developers.
Essential Skills:
- Solid problem-solving ability
- Strong communication skills
- Basic knowledge of SQL
- Familiarity with Microsoft Office
Desirable:
- Basic ability to read code
- Experience using Jira
Digital and Product Support Engineer employer: Henderson Scott
Contact Detail:
Henderson Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Product Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Microsoft technologies and SQL. Having a solid understanding of these will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios. You might be asked to demonstrate how you would approach resolving technical issues, so being prepared with examples can set you apart.
✨Tip Number 3
Engage with online communities or forums related to software development and support. This will not only enhance your knowledge but also give you insights into common challenges faced in the industry, which you can discuss during your interview.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves interacting with users across various platforms, think of examples where you've effectively communicated complex information in a simple way.
We think you need these skills to ace Digital and Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Digital and Product Support Engineer. Emphasise your problem-solving abilities, communication skills, and any experience with SQL or Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific examples of how you've solved problems in the past and express your enthusiasm for working in a collaborative environment.
Highlight Relevant Experience: If you have any experience with Microsoft technologies, SQL, or support roles, make sure to highlight these in your application. Even if it's from coursework or personal projects, it can demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Henderson Scott
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in software development, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Since the role involves communicating with users across various platforms, practice articulating your thoughts clearly. Prepare to discuss how you would explain technical issues to non-technical users, showcasing your ability to simplify complex concepts.
✨Familiarise Yourself with SQL and Jira
Brush up on your basic SQL knowledge and get comfortable with Jira, as these are essential tools for the role. Be ready to discuss any previous experience you have with these technologies, even if it's just through coursework or personal projects.
✨Prepare for Problem-Solving Scenarios
Expect to encounter problem-solving scenarios during the interview. Think of examples where you've successfully resolved issues in the past, whether in a work setting or through personal projects, and be prepared to walk the interviewers through your thought process.
