Quality Assurance Manager (Rules & Standards)

The Quality Assurance Manager role is responsible for working as part of the Quality Assurance team to measure the quality of Assured Providers' training and assessment provisions against Rail Training Assurance Scheme (RTAS) requirements & related standards. Due to the success of our work, we are now seeking additional people to join our Quality Assurance team. You should already be an experienced Rail QA Manager or Training Manager with a successful record and have lots of energy and enthusiasm for the role with a track record in delighting clients.

Key responsibilities:

• Planning and undertaking External Quality Assurance on-site visits to measure Assured Providers application of RTAS Rules, standards and client’s requirements to plan.
• Undertaking practical training site approval [TIC, MC/CC & OLEC] & new provider Advisory Visits.
• Undertake customer account manager activities for Assured Providers that sit within the geographical area aligned to you including support to Financial Controller and processing QA Helpdesk queries.
• Support Assured Providers continuous improvement in their application of, and understanding of, relevant rules & standards.
• Participation in Provider Forums and Workshops delivery.
• Preparation and submission of visit, Provider and performance reports using Microsoft Office suite.
• Contribute to the overall QA Service provided by NSAR.
• Compliance with Company policies and procedures.
• Developing, updating and implementing internal procedures in collaboration with colleagues.
• Use of relevant quality tools and databases.
• Contribute to the development and implementation of industry best practices.
• Continuously develop own technical knowledge.
• Undertake ad hoc reports and administrative duties for the wider NSAR team as required.

Minimum Requirements:

• Current Internal/External Auditing Qualifications.
• At least five years’ experience within the Rail Industry in a Training Management and/or Auditor/QA role.
• Experience in dealing with Internal/External assurance bodies such as ISO/BSI/Achilles/RISQS.
• Familiarity with Training & Assessment competence standards.
• Full UK Driving licence.

Personal Attributes:

• High level of attention to detail.
• Honesty and Integrity.
• Excellent communicator, both orally and written.
• Ability to plan, set and meet deadlines.
• Ability to work with minimum supervision.
• Ability to work as part of a team and be flexible.
• Ability to make decisions on their own.

Location: London and South East UK. The role will be home based but will require substantial travel across the south of England each week, and from time to time to our Head office in London and other locations in the UK.

As an equal opportunities’ employer, NSAR is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join NSAR.

To apply: Please e mail – Kathryn.sanderson@nsar.co.uk and include your CV and brief cover letter.