Housing Manager

Job Description Housing Manager-******) Description Housing Manager Up to £32,000 per annum (pro rata), depending on experience, skills and qualifications, plus great benefits including Health Cash Plan Temporary (6 months contract), part time (30 hpw), hybrid working Wigton, Cumbria We can\’t offer a CoS for this role Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Wigton.
You\’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.You\’ll provide first class customer service, delivering our customer promise every day
What you\’ll do You\’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
Through visibility, engagement with customers and proactivity on our estates, you\’ll really get to get to know our communities.
This will help us to improve our local neighbourhoods.
Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
Managing our voids process including liaising with local authorities.
Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
Why join us This is more than a job, it\’s a place where you feel valued.
You get great training, support from friendly colleagues and a chance to make a real difference every day.
Be part of one of the UK\’s top 10 Great Places to Work
You have You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too
You have, or are willing to work towards Chartered Institute of Housing Level 3 Super organised and methodical in your approach, you\’re also a proactive self-starter with a \”can do\” positive attitude This job can challenge, especially when we\’re dealing with complaints, but your resilience will help you through.
Confident working with external partners and stakeholders such as local authorities, MP\’s etc Stronger together We do our best work when we\’re ourselves.
That\’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work
The practical bits This is a hybrid role, and you\’ll spend some days working from our community patches of Wigton area Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview We mainly work Monday to Friday and work occasional evenings to meet with customers.
The great news is that you\’ll be able to shape your own diary.
To get from A to B, you\’ll need a vehicle insured for business purposes.
The great news is that we\’ll pay your mileage
You\’ll need a Standard DBS check done and we pay for that.
What\’s in it for you?
34 days leave (including