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For Companies At a Glance
- Tasks: Manage customer relationships and ensure they achieve success with our solutions.
- Company: Join a high-growth SaaS company specialising in Geospatial and GIS technology.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be the voice of the customer and drive impactful solutions in a dynamic environment.
- Qualifications: 5+ years in tech, with 3+ years in customer-facing roles, ideally in SaaS.
- Other info: Opportunity to work with tier 1 Telco customers and travel for in-person meetings.
The predicted salary is between 36000 - 60000 £ per year.
Zearch are pleased to be assisting a high growth PE backed Software, Geospatial & GIS vendor that following great new business success are now searching for a proactive and customer-focused Customer Success Manager to manage tier 1 Telco and Enterprise customers. This person will assist our clients Sales team and Account Managers in driving customer engagement, satisfaction, and retention. This role involves ensuring that tier 1 and tier 2 Telco customers achieve success with our client’s solutions, overseeing project outcomes, and maintaining long-term relationships. The Customer Success Manager will monitor adoption, proactively address challenges, and work to maximize customer ROI, ultimately driving renewals and expansion opportunities. Acting as the customer’s advocate, this role requires a deep understanding of our client’s solutions and the ability to foster strong relationships with key stakeholders.
Responsibilities
- Serve as the primary point of contact for assigned customers, ensuring they derive maximum value from our client’s solutions.
- Develop and execute joint success plans in collaboration with customers, sales managers, and delivery teams to drive adoption and high-impact use cases.
- Regularly engage with customers through check-in calls and strategic business reviews, aligning on objectives and identifying growth opportunities.
- Maintain in-depth knowledge of our client’s products, keeping customers informed about relevant features and enhancements that align with their business goals.
- Act as the voice of the customer within our client’s organization, providing feedback to product and engineering teams on potential improvements.
- Collaborate with delivery teams to estimate effort for additional services such as customizations and training, ensuring a seamless transition from presales to implementation.
- Support Sales with business case development to showcase the value of additional modules, features, or user expansions.
- Potentially engage with key enterprise customers during the presales phase to help position the solution effectively.
Skills & Qualifications
- Strong expertise in our client’s software solutions, enabling effective engagement with customers at all stages of the lifecycle SaaS.
- Ability to create and present Proof of Concepts (POCs) to customers, from end users to senior executives.
- Excellent communication and interpersonal skills, capable of building and maintaining strong customer relationships.
- A proactive, customer-first mindset with the ability to drive adoption and encourage long-term retention.
- Strong problem-solving skills, with the ability to think strategically and adapt to customer needs.
- Fluency in English is required.
- Ability to manage multiple accounts efficiently while prioritising key customer needs.
- Willingness to travel as needed for in-person meetings with customers and colleagues.
Education & Experience
- Bachelor’s degree (or equivalent) in a relevant engineering, business, or technical field.
- At least 5 years of experience in the technology industry, including a minimum of 3 years in a customer-facing role within a software or networks organization, preferably working with enterprise clients.
If you have experience in Customer Success, have worked at a SaaS business and have experience servicing Tier 1 Telco customers please apply now.
Customer Success Manager - Leading SaaS / GIS Network Management Platform employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Leading SaaS / GIS Network Management Platform
✨Tip Number 1
Familiarise yourself with the specific software solutions offered by our client. Understanding the features and benefits of these products will enable you to engage effectively with customers and demonstrate how they can achieve maximum value.
✨Tip Number 2
Network with professionals in the SaaS and GIS sectors. Attend industry events or webinars to connect with potential colleagues and customers, which can provide insights into customer needs and expectations.
✨Tip Number 3
Develop your presentation skills, particularly in creating and delivering Proof of Concepts (POCs). Being able to showcase the product effectively to both end users and senior executives is crucial for success in this role.
✨Tip Number 4
Stay updated on industry trends and challenges faced by Tier 1 Telco customers. This knowledge will help you proactively address their concerns and position yourself as a trusted advisor who understands their business landscape.
We think you need these skills to ace Customer Success Manager - Leading SaaS / GIS Network Management Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within SaaS and GIS environments. Emphasise your ability to manage relationships with tier 1 Telco customers and any specific achievements that demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your proactive approach to customer engagement and retention.
Showcase Relevant Skills: Highlight your strong communication and problem-solving skills in your application. Provide examples of how you've successfully driven customer adoption and satisfaction in previous roles, especially in a technology or SaaS context.
Research the Company: Familiarise yourself with the company's products and services. Mention specific features or solutions in your application that you believe could benefit tier 1 Telco customers, demonstrating your understanding of their needs and how you can add value.
How to prepare for a job interview at ZipRecruiter
✨Know the Product Inside Out
Make sure you have a deep understanding of the company's software solutions. Familiarise yourself with the features, benefits, and potential challenges customers might face. This knowledge will help you demonstrate your ability to drive customer success effectively.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle specific situations, such as addressing customer concerns or driving adoption of new features. This shows your proactive mindset and problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to present a Proof of Concept (POC), so be prepared to demonstrate your ability to engage with both technical and non-technical stakeholders.
✨Highlight Your Relationship-Building Experience
Be ready to share examples of how you've built and maintained strong relationships with customers in the past. Discuss your approach to understanding their needs and how you’ve successfully driven customer engagement and retention.
