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- Tasks: Lead a team to provide exceptional customer service and drive sales performance.
- Company: Join Safestore, a friendly team focused on delivering the best storage solutions.
- Benefits: Enjoy 28 days holiday, bonuses, healthcare plans, and discounts for you and your family.
- Why this job: Be part of a supportive culture that values your individuality and encourages growth.
- Qualifications: Previous management experience in retail or customer-facing roles is essential.
- Other info: Opportunity to thrive in a fast-paced environment with a focus on personal development.
The predicted salary is between 31000 - 36500 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Region 5
Employment Type: Permanent - Full Time
Location: Swanley
Compensation: GBP 31,000 - GBP 36,500 / year
Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.
Basic starting salary: GBP 31,000 per annum. Including a bonus each month which can take you up to GBP 36,500 per annum.
As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales. We just want you to be yourself, and before you know it you will be part of the Safestore team, dazzling our customers and achieving your store’s bonus targets.
What we will offer you:
- 28 days paid holiday per year (including bank holidays)
- Bonuses of basic monthly salary for achieving targets
- Enhanced parental leave
- Pension scheme
- Healthcare cash plan for all colleagues
- Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
- Sharesave scheme with huge success historically for our colleagues
- Colleague and family discounts on Safestore products and services
- Employee Assistance Programme
What you will offer us:
- Sales: Achieving your targets by understanding every customer’s requirements, and advising on the best solution from enquiry through to move in, driving your store’s performance (P&L) and achieving targets.
- People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
- Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
- Store Standards: Take pride in managing a store’s overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers.
A successful Store Manager will:
- Have had previous experience in a management role
- Have an operational background in a customer facing environment such as retail/consultative sales
- Be able to lead a team and coach for performance
- Be able to communicate and build relationships with all stakeholders
- Have strong commercial acumen
- Be able to lead your team through the fast-moving storage industry environment
Contact Detail:
Safestore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the storage industry and Safestore's specific offerings. Understanding the products and services will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific situations where your coaching led to improved performance.
✨Tip Number 3
Research common customer service challenges in retail and think about how you would address them. Being able to articulate your approach to enhancing customer experience will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Safestore if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. Emphasise any previous roles where you led a team or achieved sales targets, as these are key for the Store Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to motivate a team. Mention specific examples of how you've driven performance in past roles and how you can contribute to Safestore's success.
Highlight Relevant Skills: In your application, focus on skills such as leadership, communication, and commercial acumen. Provide examples of how you've used these skills to enhance customer experiences and achieve business goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Safestore
✨Showcase Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated them and improved their performance.
✨Understand Customer Service Excellence
Since exceptional customer service is key to this role, be ready to discuss your approach to enhancing customer experiences. Share specific instances where you went above and beyond to meet customer needs.
✨Know Your Numbers
Familiarise yourself with basic financial metrics relevant to retail, such as P&L statements. Be prepared to discuss how you've used these metrics to drive sales and improve store performance in previous roles.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced environment like retail, challenges arise frequently. Think of examples where you've effectively resolved issues, whether related to team dynamics or customer complaints, and be ready to share these during your interview.
