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- Tasks: Join our Service Team to support clients in telecom services and infrastructure.
- Company: Magdalene is a top telecom services supplier in the UK and Ireland.
- Benefits: Enjoy a fixed-term contract with potential for permanence and flexible shifts.
- Why this job: Be part of a dynamic team in a growing company with diverse projects.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: Work 2 days on, 2 nights on, followed by 4 days off.
The predicted salary is between 30000 - 42000 £ per year.
Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Service Desk Administrator to be part of our Service Team, working in our 24×7 Service Management Centre in Kirkintilloch, Glasgow. This is a Fixed term contract for 6 months, with a potential view to be made permanent. Note – you will be required to work 2 days on/2 nights on followed by 4 days off. Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions. The role & responsibilities: In this full time, permane…
Service Desk Analyst employer: M Group Services T/A Magdalene
Contact Detail:
M Group Services T/A Magdalene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the telecom services industry, especially the specific services offered by Magdalene. Understanding their operations in fixed, mobile, and utilities infrastructure will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in a service desk or customer support role. Be ready to discuss how you've handled challenging situations and provided excellent service, as this is crucial for the Service Desk Analyst position.
✨Tip Number 3
Since the role requires working in shifts, be prepared to discuss your flexibility and ability to work nights and weekends. Showing that you're adaptable and can thrive in a 24x7 environment will set you apart from other candidates.
✨Tip Number 4
Research common tools and software used in service desk environments, such as ticketing systems and remote support tools. Being knowledgeable about these technologies will demonstrate your readiness to hit the ground running.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in service desk roles or customer support. Mention specific tools or technologies you have used that are relevant to the telecom industry.
Showcase Your Skills: Clearly outline your technical skills, problem-solving abilities, and communication skills in your application. These are crucial for a Service Desk Analyst role, especially in a fast-paced environment.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role at Magdalene. Mention why you are interested in working for them and how you can contribute to their success.
How to prepare for a job interview at M Group Services T/A Magdalene
✨Understand the Role
Make sure you have a clear understanding of the Service Desk Analyst role and its responsibilities. Familiarize yourself with the specific services offered by Magdalene, especially in telecom and network infrastructure.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills and experience related to service desk operations. Highlight any relevant tools or software you have used in previous roles, as well as your problem-solving abilities.
✨Demonstrate Customer Service Orientation
Since this role involves working closely with clients, emphasize your customer service skills. Share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Prepare for Shift Work Discussion
Given the shift pattern of 2 days on, 2 nights on, followed by 4 days off, be ready to discuss your availability and adaptability to this schedule. Show that you are comfortable with the demands of shift work.
