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- Tasks: Lead and support a team providing care in a forensic mental health service.
- Company: Join a mission-driven organisation focused on empowering marginalised individuals.
- Benefits: Enjoy 25 days annual leave, training opportunities, and employee assistance programmes.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in mental health support and previous leadership roles are essential.
- Other info: Flexible working hours and travel between sites required; apply early as positions may close quickly.
The predicted salary is between 25000 - 35000 £ per year.
Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.
Salary: £30,200
Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.
About the role
We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night.
This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals.
The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working with people who have enduring mental health and complex backgrounds
- Previous leadership experience
- Ability to motivate and empower a team to achieve service KPI's through direct leadership
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Contact Detail:
Social Interest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager (Days and Nights)
✨Tip Number 1
Familiarise yourself with the principles of a psychologically informed environment (PIE). Understanding how to create a supportive atmosphere for residents will demonstrate your commitment to their well-being and align with our service's goals.
✨Tip Number 2
Highlight any previous leadership experience you have, especially in mental health settings. Be ready to discuss specific examples of how you've motivated and empowered teams to achieve their objectives.
✨Tip Number 3
Prepare to talk about your understanding of the challenges faced by individuals with mental health issues. Show us that you can empathise with their experiences and are passionate about making a positive impact in their lives.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in working across different shifts, including nights. Emphasising your willingness to meet the needs of the service will make you a strong candidate for this role.
We think you need these skills to ace Deputy Service Manager (Days and Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and mental health support. Use specific examples that demonstrate your ability to manage teams and deliver quality services.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the organisation's mission. Mention your understanding of the challenges faced by residents and how you can contribute to their empowerment.
Highlight Relevant Skills: Emphasise skills such as risk management, financial oversight, and IT proficiency. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Flexibility: Since the role requires working across different shifts, mention your flexibility and willingness to adapt to the needs of the service. This will show your commitment to providing excellent care.
How to prepare for a job interview at Social Interest Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Deputy Service Manager. Be prepared to discuss how your experience aligns with the needs of the role, especially in areas like leadership, risk management, and supporting mental health.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to share examples of your previous leadership experiences. Highlight how you've motivated and empowered teams in the past, particularly in challenging environments.
✨Demonstrate Knowledge of Mental Health
Familiarise yourself with the specific challenges faced by individuals with mental health issues. Be prepared to discuss how you can create a psychologically informed environment and support residents effectively.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding equity, diversity, and inclusion.
