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- Tasks: Join our Global Digital Commerce Team as a Senior Business Analyst, focusing on eCommerce strategy and technical solutions.
- Company: MSD is an inclusive employer committed to diversity and supporting the LGBTQ+ business community.
- Benefits: Enjoy remote work flexibility and a collaborative, fast-paced environment with opportunities for continuous improvement.
- Why this job: Be part of a dynamic team driving global digital commerce and enhancing customer experiences across multiple markets.
- Qualifications: Extensive eCommerce experience, especially in digital payments and multi-segment transactional journeys, is essential.
- Other info: This role is fully remote and open to candidates based anywhere in Europe.
The predicted salary is between 43200 - 72000 £ per year.
This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are seeking a seasoned commercially focused, eCommerce savvy, Senior Business Analyst to join the Global Digital Commerce Team. You will work across two business areas:
- Consultancy - providing eCommerce best practice process analysis and strategy
- Technical Product Development - translating commercial outcomes into appropriate technical design solutions, supporting a scalable, global design product.
Reporting to the Global Digital Commerce & Self-Serve Lead, this role will closely collaborate with the Commercial Product Manager, Technical Product Owner, Commercial Optimisation and Performance Acceleration Lead, as well as a cross-functional, global product team and stakeholders.
This position is ideal for a BA with strong domain knowledge in eCommerce and multi-segment transactional journeys (B2B, B2C, B2B2C), as well as experience working with enterprise-level commerce cloud platforms, especially in a multi-country environment. We have particular interest in applications from senior BAs experienced in implementing global digital payments products and platforms, including KYC and global payments systems process management.
This is a remote role and can be based anywhere in Europe.
Responsibilities:
- Document business and functional requirements - extracting knowledge from key stakeholders and translating into structured user stories with an emphasis on assessing commercial and operational value outcomes.
- Support in developing business cases to evaluate the value of development investment and global commercial value outcomes.
- Facilitate workshops - engaging with global stakeholders to gather and validate requirements.
- Own requirements for team deliverables, present stories and customer journeys to ensure alignment.
- Analyse and document "as-is" business processes, mapping out current and future states to enhance business operations.
- Work with Technical Analyst, Subject Matter Expert and the Delivery Team to validate acceptance criteria, adjust requirements as needed, and contribute to estimation and iteration planning sessions.
- Define and manage end-to-end or integration requirements across multiple teams and systems to support seamless customer experiences - working closely with technical teams to translate business and functional requirements into structured technical designs and specifications.
- Support business process changes stemming from customer journey or operational process updates, collaborating with stakeholders to ensure effective implementation.
- Support the full product lifecycle - including sprint activities, providing updates and risk assessments to leadership, assisting in testing, user acceptance, and continuous improvement, oversee end-to-end, seamless execution.
- Codify best practice with all teams to ensure standards are met.
About You:
- Are focused on business value and delivery focused
- Are a team player and have excellent communication skills
- Detail obsessed but an excellent storyteller to communicate and bring non-technical audiences with you on the journey
- Use commercial rationale as well as technical design thinking in your solutioning approach
- Have the "I am owning it" attitude
- Want to work in a fast-paced environment based on continual improvement principles and iteration with the ability to deploy rapidly
- Possess the ability to initiate and complete tasks, utilizing your influential skills to bring together the right individuals and motivate them towards progress.
- Can manage multiple projects simultaneously, balancing quick wins with long-term improvements. Able to track dependencies, flag risks early, and ensure timely delivery of deliverables.
Required:
- Extensive experience working as a business analyst/product manager within eCommerce
- Demonstrable experience in digital-first sales, preferably in a multi-market and/or multi-consumer (B2B/B2C/D2C) environment.
- Experience in implementing enterprise digital payments systems, KYC process management & payments trends on a global scale
- Previous experience working in an Agile environment, participating in daily stand-ups, sprint planning, and backlog refinement. Able to pivot quickly based on changing priorities.
- Knowledge of e-commerce platforms such as Salesforce Commerce Cloud, Magento, SAP Commerce Cloud (Hybris). Enterprise CRM & ERP systems knowledge would be beneficial too.
- Animal Health or parallel regulated industry experience welcome, but exposure to a wider variety of retail environments and cultures sought.
- Experience in documenting as-is / to-be states, with a proficiency in process mapping and modelling.
- Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.
- Professional proficiency in English is essential, but fluency in other languages would be advantageous.
- Able to work across different time zones.
Senior Commercial eCommerce Business Analyst employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial eCommerce Business Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce, especially in multi-segment transactional journeys. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise in the field.
✨Tip Number 2
Network with professionals in the eCommerce space, particularly those who have experience with enterprise-level commerce cloud platforms. Attend relevant webinars or industry events to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented digital payments systems or improved customer journeys in previous roles. Having concrete stories ready will showcase your problem-solving skills and experience.
✨Tip Number 4
Research MSD's values and culture, especially their commitment to inclusivity. Tailoring your approach to align with their ethos can set you apart as a candidate who not only fits the role but also the company culture.
We think you need these skills to ace Senior Commercial eCommerce Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in eCommerce and business analysis. Focus on specific achievements that demonstrate your ability to manage multiple projects and deliver business value.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience with digital payments systems and your ability to work in a multi-country environment. Use storytelling to illustrate how you've successfully navigated complex projects.
Highlight Relevant Skills: Clearly outline your skills in Agile methodologies, process mapping, and stakeholder engagement. Mention any specific eCommerce platforms you have worked with, such as Salesforce Commerce Cloud or SAP Commerce Cloud.
Showcase Your Communication Skills: Since the role requires excellent communication skills, provide examples of how you've effectively communicated technical concepts to non-technical audiences. This will demonstrate your ability to collaborate with cross-functional teams.
How to prepare for a job interview at MSD
✨Showcase Your eCommerce Expertise
Make sure to highlight your extensive experience in eCommerce during the interview. Be prepared to discuss specific projects where you implemented digital payment systems or improved customer journeys, as this will demonstrate your domain knowledge and ability to deliver business value.
✨Prepare for Technical Discussions
Since the role involves translating commercial outcomes into technical designs, brush up on your knowledge of eCommerce platforms like Salesforce Commerce Cloud and Magento. Be ready to explain how you've worked with technical teams in the past to ensure seamless integration and delivery.
✨Demonstrate Your Analytical Skills
The interviewer will likely want to see your ability to analyse and document business processes. Prepare examples of how you've mapped out 'as-is' and 'to-be' states in previous roles, and be ready to discuss how these analyses led to operational improvements.
✨Emphasise Collaboration and Communication
This position requires working closely with various stakeholders. Share examples of how you've facilitated workshops or engaged with cross-functional teams to gather requirements. Highlight your storytelling skills to convey complex ideas to non-technical audiences effectively.
