Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with banking queries and provide top-notch service.
- Company: Join a leading UK financial service provider in a vibrant Newcastle office.
- Benefits: Enjoy competitive salary, holiday benefits, and comprehensive training.
- Why this job: Kick-start your career in banking with a supportive team and growth opportunities.
- Qualifications: Strong communication skills and a positive attitude; experience is a bonus but not required.
- Other info: Flexible shifts and weekends are part of the role.
The predicted salary is between 20000 - 24000 £ per year.
Location: Mercury House, Cobalt Business Park, Newcastle NE27 0BY
Employment Type: Full-Time | Permanent | Office-Based
Salary: £23,000 – £24,000 per annum (PAYE) + Holiday Benefits
Hours: 37.5 hours per week (Flexible shifts & weekends required)
Join one of the UK’s leading financial service providers! We’re hiring Customer Service Advisors to join a friendly and professional support team in our Newcastle office. If you’re passionate about helping people and want to kick-start or grow your career in banking and financial services, this is a great opportunity!
What You’ll Do:
- Answer incoming customer calls in a professional and friendly manner
- Assist customers with banking-related queries and provide accurate information
- Log and validate each contact on the internal system
- Use internal tools and systems to resolve queries efficiently
- Provide excellent customer service with a focus on quality and care
What We Offer:
- Comprehensive 2–3 weeks paid training to set you up for success
- A supportive work environment with career growth opportunities
- Office-based role in a vibrant, modern workplace
- Competitive annual salary with holiday benefits
- Work with a trusted UK banking brand that values its customers and employees
Who We’re Looking For:
- Excellent verbal communication and problem-solving skills
- A team player with a positive attitude
- Willingness to work flexible shifts and weekends as needed
- Previous customer service experience is a plus, but not essential – we provide full training!
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common banking and financial services terminology. This will help you communicate more effectively during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock interviews or conversations with friends. Focus on being clear, concise, and friendly, as these are key traits for a Customer Service Advisor.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare examples of past experiences where you successfully resolved customer issues or provided excellent service. These anecdotes will showcase your problem-solving skills and customer-centric approach.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise any previous customer service experience, even if it's not in banking, and showcase your communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for helping people and your interest in the financial services sector. Mention why you want to work for this particular company and how you can contribute to their team.
Highlight Flexibility: Since the role requires flexible shifts and weekends, make sure to mention your availability in your application. This shows that you are willing to meet the company's needs and are committed to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Russell Tobin
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share examples of how you've gone above and beyond to assist customers in previous roles or situations, even if they are not directly related to banking.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this is crucial for a Customer Service Advisor role.
✨Familiarise Yourself with the Company
Research the financial service provider you’re interviewing with. Understand their values, services, and what sets them apart from competitors. This knowledge will help you tailor your answers and show genuine interest.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as friendly and professional.
