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- Tasks: Lead and mentor a support team while tackling complex technical issues.
- Company: Join a cost-effective CDN provider enhancing streaming quality and reducing latency.
- Benefits: Be part of a revamped team in a booming industry with growth opportunities.
- Why this job: Make a real impact in a fast-paced environment focused on media technology.
- Qualifications: Experience in B2B SaaS technical support and strong knowledge of CDN and streaming tech.
- Other info: Send your CV to sara@neuco-group.com for a confidential chat about this role.
The predicted salary is between 48000 - 72000 £ per year.
About the Role: As a Senior Technical Support Engineer Lead, you’ll lead and mentor a growing support team while remaining hands-on with complex technical issues. Balancing leadership and technical troubleshooting, you'll manage escalated incidents, drive process improvements, and ensure high customer satisfaction.
The Company: Our client is a cost-effective secondary CDN solution provider that enhances streaming quality and reduces latency through strategic partnerships with ISPs and advanced monitoring tools.
Benefits & Opportunities: This is a great opportunity for an individual to become an integral part of the team while making a difference. You would be joining a company that has recently revamped the C-Suite. You would be joining a company that focuses on CDN, a massive growth area for the media industry.
To be successful you’ll need to have:
- Experience in technical support roles within a fast-paced B2B SaaS environment.
- Strong CDN and streaming technology knowledge.
- Leadership experience, managing, training and growing technical support teams.
Interested to know more? If you would like more information about this role, then please send a copy of your CV to sara@neuco-group.com and we can arrange a time to have a confidential conversation.
Senior Technical Support Engineer Lead || Streaming, CDN, B2B employer: neuco
Contact Detail:
neuco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer Lead || Streaming, CDN, B2B
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CDN and streaming. Being well-versed in these areas will not only boost your confidence but also demonstrate your passion and commitment to the role during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and mentored teams in the past. Highlighting specific instances where you've improved team performance or customer satisfaction can set you apart.
✨Tip Number 3
Network with professionals in the CDN and streaming industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 4
Prepare for technical interviews by brushing up on troubleshooting scenarios relevant to B2B SaaS environments. Being able to articulate your problem-solving process clearly will impress interviewers and show that you're ready for the challenges of the role.
We think you need these skills to ace Senior Technical Support Engineer Lead || Streaming, CDN, B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support roles, especially within B2B SaaS environments. Emphasise your leadership skills and any relevant CDN and streaming technology knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you successfully managed escalated incidents or improved processes in previous positions.
Highlight Relevant Skills: In your application, clearly outline your technical troubleshooting abilities and any leadership experience. Use keywords from the job description, such as 'CDN', 'streaming', and 'technical support', to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at neuco
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with CDN and streaming technologies in detail. Highlight specific challenges you've faced and how you resolved them, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Demonstrate Leadership Skills
Since the role involves leading a support team, be ready to share examples of how you've successfully managed and mentored others. Discuss your approach to training and developing team members, as well as how you handle escalated incidents.
✨Emphasise Process Improvement
Talk about any initiatives you've led that improved processes within your previous roles. Companies value candidates who can identify inefficiencies and implement solutions that enhance customer satisfaction and team performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing and resolving complex technical issues, as this will showcase your analytical skills and technical acumen.
