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- Tasks: Lead and manage Athena Hall, ensuring exceptional student experiences and full occupancy.
- Company: Collegiate UK is a leading provider of purpose-built student accommodation across the UK.
- Benefits: Enjoy a collaborative team environment and opportunities for professional growth.
- Why this job: Join a trusted brand that values excellence and fosters a sense of belonging for students.
- Qualifications: Experience in operations management, preferably in student accommodation or hospitality, with strong communication skills.
- Other info: Contact Anna Kacprzak for a confidential discussion about this exciting opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Collegiate UK is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across the UK. They work closely with their partners to be the most trusted accommodation choice for students by creating a unique experience where everyone feels they belong.
The key to Collegiate’s rapid growth has been their focus on delivering excellence in all areas and working as a collaborative and supportive team. They are looking for a customer-focused and passionate leader to manage Athena Hall, which is Collegiate’s only site based in Ipswich. Reporting to the Head of Operations, the General Manager will have full responsibility for the property.
- You will achieve full occupancy for the accommodation each academic year.
- Deliver an exceptional experience to all customers throughout the sales process and beyond.
- You will identify and build relationships with universities/student unions and other relevant organisations within Ipswich.
- The General Manager will assist the site operations team with day-to-day management of the property to ensure a high level of customer service is provided to the students at all times.
The successful candidate will possess a track record in managing the operations across a comparable environment, ideally in student accommodation, hospitality, retail or leisure. You will have excellent interpersonal and communication skills and strong commercial ability. The role will suit individuals with a high level of credibility, team leadership and the capability to deliver excellence.
General Manager employer: Collegiate UK
Contact Detail:
Collegiate UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the student accommodation market in Ipswich. Understanding local competitors and trends will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the student accommodation sector, especially those connected to Collegiate UK. Attend industry events or join relevant online forums to build relationships that could give you an edge in the application process.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with Collegiate UK's values. Think of specific examples from your past experiences where you've successfully led a team and delivered excellent customer service.
✨Tip Number 4
Research the universities and student unions in Ipswich. Building relationships with these organisations is crucial for the role, so being able to speak knowledgeably about them will impress the hiring team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the General Manager position at Collegiate UK. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing operations within student accommodation, hospitality, retail, or leisure. Use specific examples that demonstrate your ability to deliver excellent customer service and achieve occupancy targets.
Showcase Leadership Skills: Collegiate UK is looking for a passionate leader. Make sure to highlight your team leadership experience and your ability to build relationships with universities and student unions. Provide examples of how you've successfully led teams in the past.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work for Collegiate UK and how your values align with their mission to create a unique experience for students.
How to prepare for a job interview at Collegiate UK
✨Show Your Passion for Customer Service
As a General Manager, your role will revolve around delivering exceptional customer experiences. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, especially in environments like student accommodation or hospitality.
✨Demonstrate Your Leadership Skills
Collegiate UK values strong team leadership. Highlight your experience in managing teams, fostering collaboration, and creating a supportive work environment. Discuss how you motivate your team to achieve high standards and maintain excellent service.
✨Research the Local Market
Understanding Ipswich and its student accommodation landscape is crucial. Familiarise yourself with local universities, student unions, and competitors. This knowledge will help you build relationships and demonstrate your commitment to the role during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to managing occupancy rates, handling customer complaints, or improving service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
