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For Companies At a Glance
- Tasks: Be the go-to person for IT support, troubleshooting and resolving tech issues daily.
- Company: Join a global leader in smart payment technology with over 2,500 employees worldwide.
- Benefits: Enjoy structured career growth, paid certifications, generous leave, and a Christmas shutdown.
- Why this job: Make an impact in a fun, dynamic environment while shaping tech interactions globally.
- Qualifications: 2+ years in IT support, strong Microsoft Office 365 skills, and a customer-focused mindset required.
- Other info: Bonus points for experience in global organisations and writing helpful IT documentation.
The predicted salary is between 28800 - 48000 £ per year.
About the Opportunity
Have you ever used self-checkouts, vending machines, paid for parking, or dabbled in arcade games? Chances are, the technology behind those transactions was powered by our client—a global leader in smart payment devices and business management software, enabling billions of transactions worldwide. This is your chance to be part of a company that’s not only tech-savvy but also human-centric. With over 2,500 employees across 40+ service branches, this is where innovation meets impact.
What You’ll Be Doing
As a Service Desk Analyst, you’ll be the frontline for all IT support within the organization. You’ll troubleshoot issues, fulfil IT service requests, and ensure smooth day-to-day tech operations. You’ll be essential in making sure your colleagues are empowered with reliable and responsive tech support. Your core responsibilities include:
- Logging, diagnosing, and resolving IT incidents and requests
- Triaging tickets and escalating where needed
- Guiding users through software updates and basic troubleshooting
- Maintaining the internal IT knowledge base
- Collaborating with global IT teams
What We’re Looking For
- 2+ years in IT support, ideally in an ITIL environment
- Strong experience with Microsoft Office 365 & ITSM tools
- Clear communicator with a customer-focused mindset
- Analytical thinker with great troubleshooting instincts
- Able to prioritize and juggle multiple tickets in a fast-paced environment
Bonus Points If You Have:
- An associate degree in Computer Systems Engineering or equivalent experience
- A knack for writing clean, helpful IT documentation
- Experience supporting global or matrix organizations
What’s in it for You
- Structured career growth plans
- Paid industry certifications & learning opportunities
- Annual company performance bonus
- Generous holiday and sick leave
- Christmas shutdown period
- Pension match up to 7% + Life assurance
- Volunteer days and global collaboration opportunities
Why Join Us?
This is more than just an IT support role—it’s a chance to be part of an international tech powerhouse shaping the way people interact with machines in everyday life. If you’re action-oriented, love solving problems, and want to work in a fun, dynamic environment—this is the place for you.
Locations
Service Desk Analyst employer: Approach People Recruitment
Contact Detail:
Approach People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your knowledge of Microsoft Office 365, as this is a key requirement. Consider exploring any recent updates or features that could enhance your troubleshooting skills.
✨Tip Number 3
Prepare examples of how you've successfully handled multiple tickets in a fast-paced environment. Highlight your prioritisation strategies and how you maintain a customer-focused approach.
✨Tip Number 4
Showcase your communication skills by practising how you would explain technical issues to non-technical users. Being clear and approachable can set you apart in the interview process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with Microsoft Office 365 and ITSM tools. Use specific examples to demonstrate your troubleshooting skills and customer-focused mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, especially your experience in a fast-paced environment and your ability to manage multiple tickets.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure that your application reflects your ability to convey technical information simply and effectively. Use concise language and avoid jargon where possible.
Highlight Relevant Certifications: If you have any industry certifications or training related to IT support or ITIL, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Approach People Recruitment
✨Showcase Your IT Support Experience
Make sure to highlight your 2+ years of experience in IT support. Be prepared to discuss specific examples of how you've logged, diagnosed, and resolved IT incidents in previous roles.
✨Demonstrate Your Customer-Focused Mindset
As a Service Desk Analyst, communication is key. Prepare to share instances where you effectively communicated with users to guide them through troubleshooting or software updates, showcasing your customer service skills.
✨Familiarise Yourself with ITIL Practices
Since the role ideally requires experience in an ITIL environment, brush up on ITIL principles and be ready to discuss how you've applied them in your past work. This will show your understanding of structured IT service management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical thinking and troubleshooting instincts. Think of common IT issues and how you would prioritise and resolve multiple tickets in a fast-paced environment.
