Claims Executive

Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role: This is an exciting chance to lead Professional Indemnity and Cyber claims, working directly with Wholesale and Retail clients to achieve the best possible outcomes. You’ll provide expert advice, liaise with insurers and legal representatives, and handle claims efficiently while encouraging positive relationships and supplying to key projects. We’re passionate about delivering outstanding client service—join us and make an impact!

What You’ll Do:

• Set your own work priorities to meet personal and team objectives.
• Negotiate with markets to achieve the best outcomes for clients.
• Prepare and present comprehensive claims documents to underwriters, addressing queries and providing feedback.
• Maintain up-to-date records on company systems and ensure all claims processes meet compliance requirements.
• Keep clients, insurers, and collaborators advised of developments, liaising with third parties as vital.
• Resolve client and insurer queries, ensuring all parties are kept updated throughout.
• Support less expert team members with their development, as the need arises.

Who We’re Looking For:

• Significant claims-handling experience, ideally with an international broker.
• Strong understanding of insurance principles and London market operations (Lloyd’s and company markets).
• Knowledge of the broking and underwriting process, as well as claims-handling procedures.
• Awareness of competitors, cultural considerations, and the regulatory environment.
• Highly organised with excellent planning and interpersonal skills.

We’re looking for someone who is driven, passionate about delivering results, and eager to grow within an encouraging and diverse team. If this sounds like you, we’d love to hear from you!

What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don’t really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work – and vice versa. That’s why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion: At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other, in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference, at work and beyond.
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Our sustainability promise: We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.