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- Tasks: Lead a team to ensure exceptional guest experiences from booking to departure.
- Company: The Ned is a vibrant collection of hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Join a dynamic team in hospitality, with opportunities for growth and a fun work culture.
- Qualifications: Bright personality, excellent communication skills, and a passion for outstanding service.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 30000 - 38000 £ per year.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a supervisor of a key team providing support to all operational departments, the Guest Experience Supervisor is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
Reporting into the Guest Experience management team, you will:
- Lead a team of guest experience agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Handle guest requests and queries regarding their reservations, setting them up for an amazing visit.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests.
- Supervise the daily operation, setting the team up for success and providing hands-on support.
- As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed.
Shifts vary, starting as early as 7am and finishing as late as 11pm.
What The Ned can give you:
- Salary of up to £34,450 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- This role is almost exclusively on the phone and email, so excellent verbal and written communication is non-negotiable.
- Ideally this role would be a stepping stone into a future management career, so a desire to progress is welcome but not essential.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Guest Experience Supervisor employer: The Ned
Contact Detail:
The Ned Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor
✨Tip Number 1
Familiarise yourself with The Ned's offerings and unique features. Knowing the ins and outs of the hotel, restaurants, and services will help you stand out during interviews, as you'll be able to demonstrate your enthusiasm and knowledge about what makes The Ned special.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview process, highlight any previous experience where you've gone above and beyond for guests. This will illustrate your passion for hospitality and your ability to create amazing guest experiences.
✨Tip Number 3
Prepare to discuss your leadership style and how you can motivate a team. As a Guest Experience Supervisor, you'll need to lead by example, so think of examples from your past where you've successfully guided a team or provided support to colleagues.
✨Tip Number 4
Network with current or former employees of The Ned if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
We think you need these skills to ace Guest Experience Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Experience Supervisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, customer service, and any supervisory roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your enthusiasm for the role. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to The Ned's commitment to outstanding guest experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Clear and professional communication is crucial, especially since the role involves significant verbal and written interaction with guests.
How to prepare for a job interview at The Ned
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Excellent Communication Skills
Since this role involves a lot of phone and email communication, be prepared to showcase your verbal and written communication skills. Practice answering common questions clearly and concisely, and consider how you can convey warmth and friendliness through your tone.
✨Be Knowledgeable About The Ned
Research The Ned and its offerings thoroughly before the interview. Familiarise yourself with the restaurants, services, and unique features of the venue so you can confidently discuss them and make recommendations during the interview.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and leadership skills. Think of scenarios where you've successfully handled guest complaints or led a team, and be ready to explain your thought process and actions taken.
