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- Tasks: Supervise and develop your team while ensuring top-notch customer service.
- Company: Join the UK's leading over-50s inclusive jobs board, promoting diverse career opportunities.
- Benefits: Enjoy career development, flexible shifts, and a vibrant team environment.
- Why this job: Advance your management career while making a real impact on team performance and customer satisfaction.
- Qualifications: Experience in leadership roles and adaptability to different team needs is essential.
- Other info: Ideal for those looking to grow within a supportive and dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing yours and your team's career development.
Responsibilities:
- Supervise and develop your team members, making decisions around staff head count and placement to maximize shop floor efficiency.
- Continuously monitor staff performance and deliver feedback to ensure outstanding expectations are met and staff performance is continuously improving.
- Track and enhance store KPI & operational processes, ensuring maximum financial results.
- Contribute to an organized and visually appealing shop floor through Inventory Management, stock replenishment, and Visual Merchandising responsibilities.
Role objectives and KPI's:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shop floor team to ensure high performance, engagement, and adherence to store policies and procedures.
- Ensure the shop floor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
Skills and Experience:
- A proven track record of handling and resolving unexpected challenges efficiently and effectively.
- Demonstrated experience in a people leadership role with evidence of the ability to adapt management styles to various store colleague needs.
- Evidence of actively developing colleagues into their next career step.
- Flexibility to work varied shifts, including weekends and holidays, based on store requirements.
Floor Manager employer: JD
Contact Detail:
JD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail management and customer service. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with current or former Floor Managers to gain insights into the role. They can provide valuable advice on what skills are most important and how to effectively manage a team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team or resolved conflicts in the past. Having these stories ready will showcase your leadership abilities and problem-solving skills.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach with what we stand for. Showing that you understand and resonate with our mission can set you apart from other candidates.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and team leadership. Use specific examples that demonstrate your ability to handle challenges and develop team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Floor Manager role. Mention how your skills align with the responsibilities outlined in the job description, particularly in customer satisfaction and team development.
Highlight Key Achievements: In your application, include quantifiable achievements related to sales performance, team engagement, or operational efficiency. This will help illustrate your impact in previous roles.
Showcase Flexibility: Emphasise your flexibility regarding working hours, including weekends and holidays. This is crucial for a Floor Manager role, so make it clear that you are willing to adapt to the store's needs.
How to prepare for a job interview at JD
✨Show Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and develop a team. Be prepared to share specific examples of how you've successfully managed a team in the past, highlighting your adaptability in different situations.
✨Understand Store Operations
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. During the interview, discuss how you would track and enhance these KPIs to improve store performance and customer satisfaction.
✨Emphasise Customer Service
Customer satisfaction is crucial in this role. Be ready to talk about your approach to maintaining high service standards and how you've addressed customer needs effectively in previous positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve unexpected challenges or manage staff performance issues, showcasing your ability to think on your feet.
