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- Tasks: Lead and optimise operations to enhance customer value and employee experience.
- Company: Join Ocado, a leading online grocery retailer committed to excellence and inclusivity.
- Benefits: Enjoy a supportive workplace, career growth opportunities, and a focus on employee wellbeing.
- Why this job: Be part of a dynamic team driving real growth and making a positive impact.
- Qualifications: Strong customer service skills, analytical abilities, and a current UK driving licence required.
- Other info: We are a disability-confident employer, promoting inclusivity for all.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Operations Manager to join us on a permanent basis. The reason for this role is real growth, as Ocado has recently secured a go-ahead for a Nottinghamshire distribution centre.
Operations Managers lead the business unit through the use of Key Performance Indicators by successfully operating and optimising Ocado’s platforms to deliver maximum client and customer value. They are key to the bottom line performance of the Spoke site and driving a positive employee and customer experience.
Operations Managers lead and motivate to drive and develop all aspects of business unit activities on site and on the road, living and breathing our 5 Pillars: Safety, People, Customer, Delivery, and Cost. They provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Manager to effectively plan resources and all other associated costs in line with budgets and business objectives.
Accountabilities:- Safety
- People
- Customer and Cost
- Delivery
- Facilities, Vehicle Management and Operation
The ideal candidate will possess:
Essential:- Strong customer service, numeracy and literacy skills, knowledge and experience of ER policies and procedures and people management
- Good analytical skills
- Building, fleet management, facilities management, budgets and target setting
- Current UK Driving Licence (or equivalent)
- IOSH managing safely (or equivalent)
- Proficient with MS Office suite (including Word, Excel and PowerPoint) & Google suite
- Coaching and team development at management level, strong communication and motivational skills, group management skills, problem solving, commerciality, resilience, self-motivation, flexibility, proactivity, planning and organising, budgets and target setting
- Excellent time management skills along with the ability to prioritise and delegate tasks where needed
- Background in distribution, fleet or logistics management
- Ocado Systems
- Presentation skills
- Effective communication (verbal, non-verbal and written)
- Persuasion and influencing
- Leading and developing
- Self-motivation
- Approachable
- Flexible
- Team player
- Drive and energy
- Business and commercial acumen – understands Business KPIs, finance budgets
- Planning and organising
- Attention to detail
- Resilience
- Shows initiative / self-starter
At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.
Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.
We are proud that we are a disability-confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.
Operations Manager employer: Ocado Logistics
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Ocado's core values and 'The Ocado Way'. Understanding their culture will help you align your approach during interviews and discussions, showcasing how you embody these values in your work.
✨Tip Number 2
Highlight your experience in managing teams and driving performance through KPIs. Be ready to share specific examples of how you've successfully motivated teams and improved operational efficiency in previous roles.
✨Tip Number 3
Prepare to discuss your analytical skills and how you've used data to inform decision-making. Being able to demonstrate your ability to interpret and act on data will be crucial for the Operations Manager role.
✨Tip Number 4
Showcase your knowledge of safety protocols and people management practices. Given the emphasis on safety and employee experience, being able to articulate your approach to these areas will set you apart from other candidates.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics or distribution. Emphasise your skills in people management, budget handling, and performance optimisation, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Ocado's values and how you embody them. Mention specific examples from your past experiences that demonstrate your ability to lead teams, manage resources, and drive customer satisfaction.
Highlight Key Skills: In your application, clearly outline your strong analytical skills, proficiency with MS Office and Google Suite, and any relevant certifications like IOSH managing safely. These are essential for the Operations Manager position.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in efficiency, cost savings, or successful team leadership. This will help illustrate your impact in previous roles and align with Ocado's focus on performance.
How to prepare for a job interview at Ocado Logistics
✨Understand the 5 Pillars
Familiarise yourself with Ocado's 5 Pillars: Safety, People, Customer, Delivery, and Cost. Be prepared to discuss how you can embody these values in your role as an Operations Manager and provide examples from your past experiences.
✨Showcase Your Analytical Skills
As an Operations Manager, you'll need strong analytical skills. Prepare to discuss specific instances where you've used data to drive decisions or improve processes. Highlight your experience with KPIs and how you've successfully managed budgets.
✨Demonstrate Leadership Qualities
Be ready to talk about your leadership style and how you've motivated teams in previous roles. Share examples of how you've developed team members and fostered a positive work environment, aligning with Ocado's focus on employee experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you've had to manage resources effectively or handle unexpected challenges, and be ready to explain your thought process.
