Sales Support Executive

Hypervolt is at the forefront of the electric vehicle charging revolution, dedicated to providing innovative and reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware. In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry. We are proud to have been named the third fastest growing company in the UK, as part of the Deloitte Fast 50, and 6th fastest growing company in EMEA, as part of the Deloitte Fast 500. Additionally, Hypervolt was voted DrivingElectric’s Home EV Charger of the Year 2023 & 2024, a testament to our focus on innovation and democratising EV ownership.

Location: London

Role Overview

We are looking for a Sales Support Executive to join our team and play a crucial role in ensuring the smooth processing and fulfillment of customer orders. This is a tactical role that will work closely with both the sales team to capture and log purchase orders (POs) accurately and the order fulfillment & dispatch team to ensure timely delivery of goods. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to manage multiple tasks in a fast-paced environment. You will be responsible for ensuring that all orders are properly recorded, fulfilled efficiently, and delivered to customers without delays.

Key Responsibilities

• PO Management: Work with the sales team to accurately capture purchase orders and log them across key systems such as HubSpot.
• Order Fulfillment & Dispatch: Own the order fulfillment process, ensuring that all customer orders are processed correctly and dispatched on time.
• Shipping & Logistics Coordination: Interface with shipping providers to monitor deliveries, resolve any shipping issues, and ensure timely arrival of goods.
• System Management: Use internal tools like HubSpot and MRPeasy daily to manage order processing, fulfillment, and tracking.
• Cross-team Collaboration: Work closely with the sales, logistics, and customer support teams to ensure a seamless order-to-delivery experience.
• Issue Resolution: Proactively address any order discrepancies, delays, or issues in coordination with internal teams and external partners such as DPD.

Qualifications & Experience

• 1-2 years of experience in a sales support, order processing, logistics, or administrative role.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Experience working with HubSpot, MRPeasy, or similar CRM/ERP systems (preferred but not required).
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to work proactively to resolve issues.
• Comfortable working in a fast-paced, high-growth environment with evolving processes.

Why Join Hypervolt?

• Be part of a company leading the EV charging revolution with award-winning products.
• Gain valuable hands-on experience in sales operations and logistics within a dynamic, growing company.
• Collaborate with a talented and passionate team focused on customer experience and innovation.
• Competitive salary, benefits, and opportunities for career development.

If you are organized, detail-oriented, and eager to play a key role in sales operations and order fulfillment, we’d love to hear from you! Apply now and help power the future with Hypervolt!