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- Tasks: Be the first point of contact for patients, ensuring they feel valued and informed.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on excellence and making a positive impact.
- Qualifications: Passion for customer service, strong organisation skills, and clear communication are essential.
- Other info: Work in a modern environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 30000 £ per year.
Hours: Full Time 40 hours
Location: Chiswick
Salary: £27,000 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave pro rata
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on building relationships and ensuring patient satisfaction.
✨Tip Number 3
Brush up on your organisational skills by practising how you would manage multiple patient interactions simultaneously. Being able to demonstrate your ability to juggle tasks effectively will be crucial in this fast-paced environment.
✨Tip Number 4
Showcase your communication skills by preparing to engage in role-play scenarios during the interview. This will allow you to demonstrate how you would interact with patients and handle various situations, which is key for a Patient Advisor.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you, such as their commitment to community and integrity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for patients.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice clear and articulate communication. Prepare to discuss how you've effectively communicated with patients or clients in previous roles.
✨Highlight Organisational Skills
The job requires strong organisational abilities. Be ready to provide specific examples of how you've managed multiple tasks or schedules efficiently in your previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of relevant examples where you successfully resolved issues or improved patient satisfaction.
