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- Tasks: Manage daily e-commerce operations and optimise the online shopping experience.
- Company: Join a thriving business focused on enhancing customer satisfaction and driving revenue growth.
- Benefits: Enjoy hybrid working, flexible hours, and a passionate team environment.
- Why this job: Be part of a dynamic team that embraces change and values your input.
- Qualifications: Experience in e-commerce, web analytics, and strong problem-solving skills required.
- Other info: Must be legally eligible to work in the UK and commute to Chiswick office.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity in a thriving business, we are looking for a dynamic and results-driven E-Commerce Manager to oversee the day-to-day operations of ChelseaPeers.com. This hands-on role will involve managing the entire e-commerce process from product detail pages (PDPs) and product listing pages (PLPs) to website performance. The ideal candidate will be detail-oriented, strategic, and passionate about optimising the online shopping experience to drive revenue growth and improve customer satisfaction.
Key Responsibilities:
- E-Commerce Strategy & Operations: Oversee the day-to-day operations of the online store. Manage product listings, ensuring content creation, copy, taxonomy, imagery, and SEO optimisation are up to standard. Create engaging landing pages for campaigns, data capture, and PR. Accountable for testing, setting up, and managing seasonal promotions, reporting performance. Work alongside the Head of E-Commerce to develop and execute the e-commerce strategy.
- Website & User Experience Optimisation: Regularly assess and improve website design, functionality, and user navigation with a focus on enhancing the customer journey. Collaborate with third-party development agencies to enhance website features, functionality, and overall performance. Monitor website performance and troubleshoot issues as they arise.
- Customer Service & Satisfaction: Collaborate with the Customer Services team to ensure a smooth, seamless online shopping experience from product selection to post-purchase. Update static content to proactively resolve customer inquiries and issues. Analyse customer reviews and feedback, using insights to continually improve the online shopping experience.
- Analytics & Reporting: Regularly analyse sales data, traffic trends, and other KPIs to optimise e-commerce performance. Report on e-commerce performance and provide actionable insights to senior management. Identify opportunities for process improvements to enhance overall operational efficiency and profitability. Collaborate closely with product, marketing, and operations teams to ensure timely product availability and consistent messaging across all channels.
Experience & Skills:
- Proven track record in contributing to the growth and success of an e-commerce business.
- Strong understanding of web analytics tools (Google Analytics, Shopify Analytics, etc.).
- Experience working with Shopify or similar e-commerce platforms.
- Solid understanding of customer experience best practices and conversion optimisation.
- Commercial acumen with an understanding of the drivers of online engagement and the mechanisms to influence them.
- Strong problem-solving skills with great attention to detail.
- Excellent communication and project management skills.
- Ability to work independently and as part of a collaborative team.
Working with us: We are a small but passionate team who love what we do. You will need to be a self-starter, able to hit the ground running and always up for a challenge. We are looking for someone who isn’t afraid of change and is happy to question the status quo. Someone who is confident and can work in a busy environment.
Other: Must have the legal right to work in the UK and be comfortable commuting to our Chiswick office in London. Hybrid working - 3 days in office. Full-time with flexible start time (8-10am).
E-Commerce Manager employer: Chelsea Peers
Contact Detail:
Chelsea Peers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Familiarise yourself with ChelseaPeers.com and its current e-commerce strategies. Understanding their product offerings, website layout, and customer engagement tactics will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your experience with web analytics tools like Google Analytics or Shopify Analytics. Be prepared to discuss specific examples of how you've used data to drive e-commerce performance in previous roles.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of challenges you've faced in e-commerce management. Discuss how you approached these issues and the positive outcomes that resulted from your actions.
✨Tip Number 4
Emphasise your ability to work collaboratively with different teams. Prepare to discuss how you've successfully partnered with marketing, customer service, and development teams to enhance the online shopping experience.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce management, particularly with platforms like Shopify. Emphasise your achievements in optimising online shopping experiences and driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for e-commerce and your understanding of customer experience best practices. Mention specific examples of how you've improved website performance or customer satisfaction in previous roles.
Showcase Analytical Skills: In your application, highlight your experience with web analytics tools such as Google Analytics. Provide examples of how you've used data to inform decisions and optimise e-commerce performance.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully resolved issues related to website functionality or customer service. This will show your potential employer that you have the strong problem-solving skills they are looking for.
How to prepare for a job interview at Chelsea Peers
✨Showcase Your E-Commerce Knowledge
Make sure to brush up on the latest trends and best practices in e-commerce. Be prepared to discuss your experience with platforms like Shopify and how you've used analytics tools to drive performance.
✨Demonstrate Problem-Solving Skills
Think of specific examples where you've tackled challenges in previous roles. Highlight your attention to detail and how you approached issues related to website performance or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle certain situations, such as optimising a product listing or improving user experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Share examples of how you've successfully worked with marketing, product, and customer service teams.
