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- Tasks: Support customers by resolving issues and managing renewals in our CRM system.
- Company: Join insightsoftware, a leader in financial solutions for CFOs worldwide.
- Benefits: Enjoy flexible work options and a collaborative team environment.
- Why this job: Be part of a mission-driven company that values data and empowers decision-making.
- Qualifications: Fluent in German and English, with customer support experience preferred.
- Other info: Background checks are required; we celebrate diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity.
Responsibilities:
- Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
- Work within Salesforce CPQ to adjust renewal quotes for customer review.
- Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
- Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
Minimum Requirements:
- Fluent in German and English. French is advantageous.
- Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High level of attention to detail with the ability to handle a variety of tasks and projects at once.
- Exceptional verbal and written communication skills.
All your information will be kept confidential according to EEO guidelines. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Contact Detail:
insightsoftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (English and German Speaking)
✨Tip Number 1
Familiarise yourself with Salesforce CPQ, as it's a key tool for this role. Understanding how to adjust renewal quotes will give you an edge during the interview process.
✨Tip Number 2
Brush up on your customer success strategies and be ready to discuss how you've handled churn escalations or price negotiations in the past. Real-life examples can showcase your problem-solving skills effectively.
✨Tip Number 3
Since this role requires collaboration with various internal teams, think of instances where you've successfully worked cross-functionally. Highlighting these experiences can demonstrate your interpersonal skills.
✨Tip Number 4
Prepare to discuss your analytical skills and attention to detail. Consider specific situations where your critical thinking made a difference in resolving customer issues, as this aligns well with the job requirements.
We think you need these skills to ace Customer Success Associate (English and German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or success, especially within a software company. Emphasise your fluency in both English and German, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical and problem-solving skills. Mention specific examples of how you've successfully handled customer issues in the past, and express your enthusiasm for working with insightsoftware.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and relationship-building skills. Provide examples of how you've collaborated with different teams to resolve customer concerns, as this is a key responsibility of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, reflecting the exceptional verbal and written skills required for the position.
How to prepare for a job interview at insightsoftware
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Familiarise Yourself with CRM Systems
Understanding how to navigate CRM systems like Salesforce CPQ is crucial for this position. Brush up on your knowledge of these tools and be ready to discuss any relevant experience you have, as well as how you would approach handling customer success cases.
✨Prepare for Problem-Solving Scenarios
The role involves addressing customer issues and finding solutions. Think of examples from your past experiences where you successfully resolved a customer problem. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Demonstrate Your Interpersonal Skills
As a Customer Success Associate, building relationships is key. Prepare to discuss how you've effectively collaborated with different teams in previous roles. Highlight your communication skills and how they helped you in resolving conflicts or negotiating with customers.
