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For Companies At a Glance
- Tasks: Support customers by managing success cases and collaborating with internal teams.
- Company: Join insightsoftware, a leader in financial solutions for CFOs worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that empowers leaders with actionable financial data and insights.
- Qualifications: Fluent in German and English; experience in customer support is a plus.
- Other info: Background checks are required; we value diversity and equal opportunity.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com
Job Description
- Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
- Work within Salesforce CPQ to adjust renewal quotes for customer review.
- Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
- Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
Qualifications
- Fluent in German and English. French is advantageous.
- Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High level of attention to detail with the ability to handle a variety of tasks and projects at once.
- Exceptional verbal and written communication skills.
All your information will be kept confidential according to EEO guidelines. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Customer Success Associate (English and German Speaking) employer: insightsoftware
Contact Detail:
insightsoftware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate (English and German Speaking)
✨Tip Number 1
Familiarise yourself with Salesforce CPQ, as this role involves adjusting renewal quotes. Having a solid understanding of this tool will not only help you in the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer success strategies and be ready to discuss how you've handled churn escalations or price negotiations in the past. Real-life examples will showcase your experience and problem-solving skills.
✨Tip Number 3
Since the role requires fluency in both English and German, practice your language skills by engaging in conversations or writing exercises. This will help you feel more confident when communicating with customers during the interview.
✨Tip Number 4
Research insightsoftware's products and services thoroughly. Understanding their solutions will allow you to ask insightful questions during the interview, showing your genuine interest in the company and the role.
We think you need these skills to ace Customer Success Associate (English and German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or success, especially in a software environment. Emphasise your fluency in both German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical and problem-solving skills. Mention specific examples of how you've successfully handled customer issues in the past, and express your enthusiasm for working with insightsoftware.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and relationship-building skills. Provide examples of how you've collaborated with different teams to resolve customer concerns, as this is a key aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. Clear and professional communication is essential, so ensure your written materials reflect this.
How to prepare for a job interview at insightsoftware
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Relevant Experience
Discuss any previous experience you have in customer support or success, especially within a software company. Use specific examples to illustrate how you've handled customer issues, managed billing inquiries, or contributed to team projects.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Think of examples that showcase your analytical and critical thinking abilities, as well as your attention to detail when handling multiple tasks.
✨Foster Relationship-Building
Emphasise your interpersonal skills and ability to build relationships with customers and internal teams. Be ready to share examples of how you've collaborated with others to achieve a common goal, as this is crucial for the Customer Success Associate role.
