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- Tasks: Craft customer experience strategies and manage end-to-end projects for diverse real estate assets.
- Company: Join a leading consultancy innovating customer experience in the real estate sector.
- Benefits: Enjoy hybrid working, professional development, networking opportunities, and travel to various properties.
- Why this job: Be part of a collaborative team shaping customer experiences while learning from industry experts.
- Qualifications: Passion for customer experience, real estate knowledge, strong communication skills, and tech-savvy.
- Other info: Full-time role with a competitive salary and flexible working arrangements.
The predicted salary is between 39000 - 65000 £ per year.
An exciting opportunity has arisen for a Customer Experience Associate to join a leading consultancy in the real estate sector. This pivotal role will involve delivering innovative customer experience strategies and services for a diverse UK-wide portfolio, including commercial offices, mixed-use assets, shopping centres, business parks, and residential properties.
What You’ll Be Doing:
- Crafting customer experience strategies by identifying key business priorities and delivering expert consultancy.
- Managing end-to-end customer experience projects, from customer journey mapping and voice of the customer programmes to community activation.
- Creating impactful surveys, reports, and dashboards using platforms such as Qualtrics, Tableau, and UXpressia.
- Building and nurturing relationships with clients and stakeholders, ensuring a tailored and seamless customer experience approach.
- Supporting business development efforts by participating in pitches and contributing to the growth of customer experience services.
- Mentoring and managing a Customer Experience Manager, offering guidance and support in their professional development.
Why Consider This Role?
- Join a leading consultancy at the forefront of customer experience and marketing innovation within the real estate sector.
- A collaborative, forward-thinking environment, where you’ll work alongside industry experts to shape and refine customer experience strategies.
- Professional development opportunities to grow your expertise in customer experience strategy, data analysis, and client management.
- Networking opportunities through industry events, conferences, and direct engagement with key clients across the sector.
- Travel opportunities to visit properties and interact with clients in different locations.
To Be Successful, You Will Need:
- A passion for customer experience with a proven track record in similar roles.
- Experience in or a strong understanding of the real estate sector and its operational nuances.
- Exceptional communication and presentation skills, with the ability to lead workshops and manage client engagements.
- Proficiency in customer experience research tools, such as customer journey mapping and voice of the customer programmes.
- Tech-savvy with strong Microsoft Excel skills, including PivotTables, VLOOKUP, and SUMIFS.
- The ability to work independently while contributing to team objectives and business growth.
Package & How to Apply:
- Location: London
- Salary: Up to £65,000 + competitive benefits package
- Hours: Full-time, Monday – Friday (some weekend work may be required with time off in lieu)
- Flexibility: Hybrid working model – 3 days in the office, 2 days working from home.
If you’re ready to take the next step in your customer experience strategy career within the real estate sector, apply here or send your CV to learn more!
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience, especially within the real estate sector. Understanding current strategies and tools used in the industry will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the real estate and customer experience fields. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer experience projects in the past. Highlight your ability to use tools like Qualtrics and Tableau to create impactful reports and dashboards.
✨Tip Number 4
Showcase your communication and presentation skills by practising mock interviews. Being able to articulate your thoughts clearly and confidently will set you apart when discussing your approach to customer engagement.
We think you need these skills to ace Customer Experience Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience roles, particularly within the real estate sector. Use specific examples that demonstrate your skills in crafting customer experience strategies and managing projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the real estate industry. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your proficiency in customer experience research tools and your tech-savviness, especially with Microsoft Excel. Provide examples of how you've used these skills in past roles to achieve positive outcomes.
Showcase Communication Abilities: Since exceptional communication and presentation skills are crucial for this role, include instances where you've successfully led workshops or managed client engagements. This will demonstrate your capability to build and nurture relationships effectively.
How to prepare for a job interview at Foundation Recruitment
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for customer experience during the interview. Share specific examples from your past roles where you successfully enhanced customer satisfaction or implemented innovative strategies.
✨Demonstrate Your Real Estate Knowledge
Familiarise yourself with the real estate sector and its operational nuances. Be prepared to discuss how your understanding of this industry can contribute to crafting effective customer experience strategies.
✨Highlight Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Prepare to showcase your presentation skills by discussing previous experiences where you led workshops or managed client engagements.
✨Be Tech-Savvy
Brush up on your proficiency with customer experience research tools and Microsoft Excel. Be ready to discuss how you've used platforms like Qualtrics or Tableau in your previous roles to create impactful reports and dashboards.
