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- Tasks: Provide technical support and resolve customer issues in the coffee machine industry.
- Company: Franke is a global leader in kitchen products and professional coffee solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and professional growth opportunities.
- Why this job: Join a collaborative team focused on innovation and delivering exceptional customer experiences.
- Qualifications: Minimum 2 years experience in the coffee machine or vending industry required.
- Other info: On-call weekend rota for technical assistance; must manage stock levels and customer relations.
The predicted salary is between 30000 - 42000 £ per year.
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
About the job
We’re looking for a Service Engineer based in North London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.
Your tasks:
- Ensure agreed Franke UK Technical Standards and Processes are adhered to.
- On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
- Highlight Technical skills gap.
- Highlight customer skills gap.
- Managing stock levels.
- Managing customer relations at a site level.
- Keeping up to date with all company admin and courses.
- Highlight issues where Account Support is required due to ongoing Customer Issues.
Requirements:
- Ability to demonstrate an understanding and experience in remit of the Field Engineers role.
- Minimum 2 years experience working in the coffee machine or vending industry.
- Competent using phones and laptop.
- Excellent communications skills.
- Personal integrity.
- Analysing and prioritising.
- Understand when to inform and when to escalate issues.
- Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.
What we offer you:
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays.
- Private Healthcare for you, with the option to add partner and children.
- Life Insurance.
- Income Protection.
For more information see: www.franke.com
Contact Detail:
Franke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Familiarise yourself with Franke's products and services, especially in the coffee systems division. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Franke, particularly those in technical roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your technical skills related to coffee machines and vending systems. Being able to discuss specific technical challenges and solutions you've encountered in your previous roles will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your communication skills and ability to resolve issues will show that you're well-suited for the Service Engineer role.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Service Engineer position. Tailor your application to highlight relevant experience in the coffee machine or vending industry.
Craft a Strong CV: Your CV should clearly outline your technical skills, experience, and any relevant qualifications. Emphasise your communication skills and ability to manage customer relations, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your ability to meet the job's requirements, such as managing stock levels or resolving customer issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Service Engineer.
How to prepare for a job interview at Franke
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to coffee machines and vending systems. Be prepared to discuss your previous experience in the industry and how it relates to the role at Franke.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and colleagues. Practice explaining complex technical issues in simple terms, and be ready to demonstrate your interpersonal skills during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your analytical skills and your ability to prioritise tasks, as these are crucial for managing customer relations and ongoing issues.
✨Understand the Company Culture
Research Franke's values and mission. Show that you align with their commitment to innovation and customer experience. This will help you stand out as a candidate who is not only qualified but also a good fit for their team.
