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For Companies At a Glance
- Tasks: Diagnose and resolve issues with diesel engines while providing top-notch customer service.
- Company: Join a leading brand in power generation technology, known for engineering excellence.
- Benefits: Enjoy a competitive salary, company van, fuel card, laptop, mobile, and overtime opportunities.
- Why this job: Be part of a dynamic team, receive comprehensive training, and make a real impact in the rail sector.
- Qualifications: Must have NVQ3 and experience in mechanical/electrical maintenance of diesel engines.
- Other info: Open to ex-forces personnel and offers full training for those new to the rail industry.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced engineer who enjoys working with your customers to solve engineering problems? Do you have the engineering and commercial know-how to effectively represent a global leading brand? If so, you should continue reading…
The Company
You will be joining an organisation synonymous with engineering excellence, developing leading power generation technology solutions for customers in the marine, construction, agricultural, rail and defence sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in client facing roles.
The Ideal Candidate
You will be experienced in both the mechanical and electrical maintenance of diesel engines and/or propulsion systems and associated electrical control technology, ECU’s (Electronic control unit). Qualified to NVQ3 as a minimum you will have demonstrable experience of fault diagnostics and remote diagnostics and conditioning.
Working in the customer location that is a highly safety critical environment, you will be required to undertake pre-employment checks including medicals, drug and alcohol screens. Due to the nature of the role, we welcome applications from the ex-forces personnel, such as RAF, Royal Navy or British Army, or experienced engineers within Marine, Rail, Automotive, HGV or Bus sector. You do not need any Rail experience, as full training will be provided! This is a fantastic opportunity to move your career towards the Rail sector!
The Role
As the Rail Service Engineer, you’ll be carrying out fault diagnostics on modern diesel engines, downloading data, ECU (Electric Control Unit) familiarity. Fully product training will be provided as Service Engineers are responsible as product experts for ensuring performance and availability for the diesel engines in the rolling stock. Whilst hands on work, at the heart of this role is being able to undertake remote diagnostic work to obtain, evaluate and interpret data to identify likely faults before physically seeing the engine. This represents intermediate fault-finding activity and fault resolution courtesy of effective condition monitoring.
The Salary
Basic salary of £37,423 per annum + Overtime available + Company Van + Fuel Card, Laptop, Mobile Phone. This role is field based, and will be covering the M4 Corridor area, from Reading to London, Working a 4 on 4 off shift basis, 40 hours a week, 25 Days holiday + BH, Attractive pension scheme, private medical and other big company benefits are offered as standard.
If you are passionate about providing exceptional customer service within a Field Service Engineer role and can offer the knowledge and flexibility the role requires, get in touch for immediate interview!
Either email your CV to Natasha.Higgins@ganymedesolutions.co.uk or call 07814890976 to discuss. Please note – you must be able to prove eligibility to work in the UK to be considered for this position.
Field Service Technician employer: Ganymede
Contact Detail:
Ganymede Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the latest diesel engine technologies and ECU systems. Being knowledgeable about current trends and advancements in these areas will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network with professionals in the field, especially those who have experience in rail, marine, or automotive sectors. Attend industry events or join relevant online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and resolved engineering issues in previous roles. Highlighting your problem-solving skills and customer service experience will demonstrate your suitability for the Field Service Technician position.
✨Tip Number 4
Research the company’s values and mission statement. Understanding their commitment to engineering excellence and customer relationships will allow you to tailor your conversations and show that you align with their goals.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with diesel engines and electrical control technology. Emphasise any relevant qualifications, such as NVQ3, and detail your fault diagnostics experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for engineering and customer service. Mention specific examples of how you've solved engineering problems in the past and how you can add value to the company.
Highlight Relevant Experience: In your application, focus on your experience in client-facing roles and any previous work in safety-critical environments. If you have a background in the military or related sectors, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for a Field Service Technician role.
How to prepare for a job interview at Ganymede
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diesel engines and electrical control technology. Highlight specific projects or challenges you've faced, and how you successfully diagnosed and resolved issues.
✨Demonstrate Customer Service Experience
Since customer relationships are key in this role, share examples of how you've effectively communicated with clients in the past. Emphasise your ability to understand their needs and provide solutions that add value.
✨Familiarise Yourself with Remote Diagnostics
As remote diagnostics is a significant part of the job, brush up on your knowledge of data evaluation and interpretation. Be ready to explain how you would approach diagnosing faults remotely before physically inspecting the equipment.
✨Prepare for Safety and Compliance Questions
Given the safety-critical nature of the role, expect questions about your understanding of safety protocols and compliance. Be ready to discuss any relevant training or experiences that demonstrate your commitment to safety in engineering environments.
