Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer of children's toys across Europe and the UK.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave options.
- Why this job: Be part of an exciting growth journey in a fun, vibrant retail environment.
- Qualifications: Proven experience as a Duty Manager in fast-paced retail; strong leadership skills required.
- Other info: We're an equal opportunity employer, valuing your ability above all.
The predicted salary is between 18600 - 21700 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our brand new store in Staines. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team's familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team's knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Conduct daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Duty Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of: 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Staines employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Staines
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Be ready to discuss how you've successfully managed teams, exceeded sales targets, or improved customer service in past roles.
✨Tip Number 3
Research the latest trends in the retail industry, especially in children's toys. Being knowledgeable about market trends can give you an edge and show that you're proactive and engaged with the sector.
✨Tip Number 4
Network with current or former employees of Smyths Toys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Duty Manager - Staines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you have successfully met sales targets or managed a team. Use specific examples to demonstrate your leadership and operational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Smyths Toys' values. Mention why you are excited about the Duty Manager role and how your skills align with their requirements.
Highlight Customer Service Experience: Since customer service is a key part of the role, emphasise any previous experience you have in dealing with customer queries and maintaining high standards of service. Provide examples of how you've resolved issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Smyths Toys Superstores
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail management, especially in fast-paced environments. Be ready to discuss specific examples of how you've exceeded sales targets or improved customer service.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare to share instances where you've successfully led a team, resolved conflicts, or trained new staff members. This will show that you're capable of managing and motivating a team.
✨Know the Company and Its Products
Research Smyths Toys and familiarise yourself with their product range. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your genuine interest in the role and the company.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service challenges. Think of examples where you've dealt with difficult customers or improved customer satisfaction. This will showcase your problem-solving skills and commitment to excellent service.
