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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer of children's toys across Europe and the UK.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave options.
- Why this job: Be part of an exciting growth journey in a fun, vibrant retail environment.
- Qualifications: Proven experience as a Duty Manager in fast-paced retail; strong leadership skills required.
- Other info: We're an equal opportunity employer, valuing your ability above all.
The predicted salary is between 24800 - 34800 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our brand new store in Staines. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team's familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team's knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Conduct daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Duty Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of: 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Staines
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Think about specific situations where you successfully managed a team or improved sales, as these will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being able to discuss these topics during your conversation can highlight your commitment to staying updated and your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Smyths Toys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Duty Manager position.
We think you need these skills to ace Duty Manager - Staines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you've exceeded sales targets or improved customer service. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your leadership skills. Mention why you want to work at Smyths Toys specifically and how you can contribute to their growth and success.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as operational management, team leadership, and customer service excellence. Be sure to mention your proficiency in Microsoft Office as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smyths Toys Superstores
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail management, especially in fast-paced environments. Be ready to discuss specific examples of how you've successfully met sales targets and managed teams.
✨Demonstrate Customer Service Skills
Prepare to share instances where you effectively handled customer queries or complaints. Emphasise your commitment to maintaining high standards of customer service, as this is crucial for the role.
✨Know the Company and Its Products
Research Smyths Toys and familiarise yourself with their product range. Being knowledgeable about their offerings will show your enthusiasm for the role and help you connect with the interviewers.
✨Exhibit Leadership Qualities
Be prepared to discuss your leadership style and how you motivate a team. Share examples of how you've trained staff or improved team performance, as this will demonstrate your capability to manage effectively.
