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- Tasks: Lead operational excellence and compliance across EMEA, ensuring efficiency and best practices.
- Company: Join a dynamic team focused on asset services and operational management in the EMEA region.
- Benefits: Enjoy competitive perks, opportunities for growth, and a collaborative work environment.
- Why this job: Be at the forefront of change, influencing operational performance and fostering a culture of risk awareness.
- Qualifications: Proven leadership experience, strong knowledge of HSSE legislation, and proficiency in MS Office and Power BI.
- Other info: Ideal for those passionate about operational excellence and making a real impact in the industry.
The predicted salary is between 43200 - 72000 £ per year.
The Asset Services EMEA Operations Excellence Lead is responsible for coordinating operational management frameworks, embedding risk and compliance cultures, and overseeing key processes across EMEA. This role acts as the primary link between HSSEQ teams and in-country Asset Services teams, ensuring best practices, regulatory compliance, and operational efficiency. The role also involves vendor management, process improvement, data analysis, and strategic change implementation.
In this role, you’ll be at the forefront of embedding a culture of risk and compliance, while overseeing key processes that ensure efficiency and best practices. You’ll act as a vital link between HSSEQ teams and in-country Asset Services, influencing change and enhancing operational performance.
Key Responsibilities- Coordinate activities across the AS EMEA Operational Management Framework, including Financial Controls, HSSEQ, Procurement, Training & Competency, Audit, Data & Reporting, and Quality.
- Serve as the key liaison between HSSEQ teams and in-country Asset Services teams, embedding HSSEQ processes and maintaining the AS EMEA ‘Playbook’ and ‘Functional Requirements.’
- Act as the initial escalation point for all HSSE incidents within EMEA Asset Services.
- Foster a culture of risk awareness and compliance, working closely with Country Heads and the AS EMEA Commercial & Contracts Manager.
- Lead the EMEA Technical Property Manager Community of Practice (CoP) to share best practices and support new initiatives.
- Represent Asset Services in the Yardi governance and user group, advocating for product support, adoption, and process improvements.
- Manage vendor and partner relationships, including key third-party suppliers (e.g., Meridian, ENHESA, Avetta, Pagero).
- Oversee contractor performance and strategic vendor partnerships (BPO) where implemented.
- Define, develop, and embed business performance measures across the operational platform, ensuring consistency and adherence.
- Oversee periodic performance reporting, including monthly operational reports and global FBAR submissions.
- Develop and refresh technical and competency training programmes across the region.
- Proven experience in leading operational businesses to deliver seamless client service.
- Strong knowledge of HSSE legislation and case law.
- Understanding of key business functions (HR, IT, Finance, Marketing).
- Experience working within a matrix organisation.
- Ability to build and maintain internal stakeholder relationships.
- Experience managing supply chain relationships and driving innovation.
- Technical competence in relevant areas of real estate or the built environment sector.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Power BI.
- Experience in change management.
- Results-driven with a proven track record of delivery.
- Strong organisational and leadership abilities.
- Excellent interpersonal and influencing skills.
- Decision-making and problem-solving aptitude.
- Resilient and detail-oriented while maintaining a strategic perspective.
Head of Operations employer: Cushman & Wakefield
Contact Detail:
Cushman & Wakefield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the latest HSSE legislation and case law relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and risk management.
✨Tip Number 2
Network with professionals in the operations and asset services sectors, especially those who have experience in EMEA. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Showcase your experience in managing vendor relationships and driving innovation during discussions. Prepare specific examples of how you've improved operational efficiency through strategic partnerships.
✨Tip Number 4
Demonstrate your leadership skills by discussing past experiences where you've led teams or initiatives. Highlight your ability to influence change and foster a culture of compliance within an organisation.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management, risk compliance, and vendor management. Use specific examples that demonstrate your ability to lead teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your background aligns with the responsibilities of the Head of Operations role. Mention your understanding of HSSE legislation and your experience in change management.
Showcase Relevant Skills: Emphasise your skills in data analysis, strategic change implementation, and stakeholder relationship management. Provide concrete examples of how you've successfully managed projects or improved operational efficiency in previous roles.
Highlight Leadership Experience: Since this role requires strong leadership abilities, be sure to include instances where you've led teams or initiatives. Discuss your approach to fostering a culture of compliance and risk awareness within an organisation.
How to prepare for a job interview at Cushman & Wakefield
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Operations role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience and skills can contribute to their operational excellence.
✨Showcase Your Leadership Skills
As this role requires strong organisational and leadership abilities, be prepared to discuss specific examples of how you've successfully led teams or projects in the past. Highlight your decision-making and problem-solving skills, as these are crucial for the position.
✨Demonstrate Knowledge of HSSE Legislation
Given the importance of risk and compliance in this role, brush up on relevant HSSE legislation and case law. Be ready to discuss how you have implemented compliance measures in previous roles and how you would approach this in the new position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life challenges in operations management. Think about past experiences where you had to manage vendor relationships, drive process improvements, or lead change initiatives, and be ready to share those stories.
