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- Tasks: Provide top-notch repair and maintenance services for various products in customers' homes.
- Company: Join Tunstall, a leading health and care tech provider with a mission to support communities globally.
- Benefits: Enjoy remote work, a company vehicle, fuel card, and perks like retail discounts and free eye tests.
- Why this job: Be part of a diverse team that values your uniqueness and offers growth opportunities in a supportive environment.
- Qualifications: Electrical/Electronic qualification at NVQ Level 2 or equivalent; driving license required.
- Other info: No experience? No problem! Apply anyway and let us assess your potential.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for a Field Service Engineer to join our team and help us to provide the highest quality repair and maintenance service to a select range of company and third-party products in an efficient and professional manner. This role is remote and will cover Norfolk.
A bit about us: Tunstall is a market-leading health and care technology provider. We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides life-saving and life-changing technology and services to millions of people in 18 different countries. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.
What will you be doing in this role? As a Field Service Engineer at Tunstall, you will need to demonstrate exceptional customer relation and interpersonal skills as you will be dealing with a variety of customers from vulnerable to elderly and working on equipment in their homes.
The Ideal candidate: To be successful in this role you will have proven experience as a Field Engineer, using your electrical and electronic experience to help maintain/test a variety of products such as Emergency Lights, Fire Systems and a variety of our electrical/electronic products. Any experience of working within a field-based role would be desirable, but not essential.
Key skills and experience:
- An Electrical/Electronic qualification at NVQ Level 2 or equivalent.
- Full Category B UK driving license (for manual vehicles).
- Experience of testing Fire Systems.
- Strong communicator with excellent interpersonal skills.
- Good problem solving and analytical skills.
- Able to demonstrate effective team working.
- Effective time management & planning skills.
- Comfortable working at heights and/or in confined dusty spaces.
- Experience of working with the elderly or vulnerable.
If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.
What we offer:
- Company vehicle
- Fuel card
- Overtime opportunities
- Enhanced maternity/paternity benefit
- Company phone
- Uniform
- Tools
- Up to 9% combined pension contribution
- Free eye tests
- Retail discounts
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
Field Service Engineer employer: Tunstall Healthcare (UK) Ltd
Contact Detail:
Tunstall Healthcare (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Tunstall's products and services. Understanding the specific technologies they use, such as emergency lights and fire systems, will help you speak confidently about how your skills align with their needs during any discussions.
✨Tip Number 2
Highlight your customer service experience. Since you'll be working with vulnerable and elderly customers, showcasing your interpersonal skills and any relevant experience in similar environments can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving abilities. Be ready to share examples of how you've tackled challenges in previous roles, especially in field-based positions, as this will demonstrate your analytical skills and adaptability.
✨Tip Number 4
Emphasise your commitment to diversity and inclusion. Tunstall values a diverse workforce, so expressing your understanding and support for these principles can resonate well with the hiring team and show that you align with their company culture.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Field Engineer, particularly any work with electrical and electronic products. Emphasise your qualifications, such as your NVQ Level 2 or equivalent, and any specific experience with Fire Systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention your interpersonal skills and experience working with vulnerable populations, as these are crucial for the position. Show how your values align with Tunstall's commitment to diversity and inclusion.
Highlight Key Skills: When writing your application, be sure to highlight key skills mentioned in the job description, such as problem-solving, effective time management, and teamwork. Use specific examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tunstall Healthcare (UK) Ltd
✨Showcase Your Technical Skills
Make sure to highlight your electrical and electronic qualifications during the interview. Be prepared to discuss specific experiences where you've successfully maintained or tested equipment similar to what Tunstall uses, such as emergency lights and fire systems.
✨Demonstrate Customer Service Experience
Since this role involves working with vulnerable and elderly customers, share examples of how you've effectively communicated and built rapport with clients in previous positions. This will show that you understand the importance of empathy and professionalism in customer interactions.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems or customer service challenges. Think of past situations where you successfully resolved issues and be ready to explain your thought process and the steps you took to find a solution.
✨Emphasise Teamwork and Time Management
Tunstall values effective teamwork and planning skills. Be ready to discuss how you've collaborated with colleagues in the past and how you manage your time when juggling multiple tasks or projects, especially in a field-based role.
