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For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and ensure top-notch customer service.
- Company: Join Jack Wills, part of the Frasers Group, a fast-growing UK retailer reshaping the industry.
- Benefits: Enjoy a competitive salary, 20% staff discount, monthly bonuses, and career progression opportunities.
- Why this job: Be part of a forward-thinking culture that values innovation and personal development.
- Qualifications: 3+ years in retail management with a proven track record in sales and team development.
- Other info: This is a full-time role based in O2 London, perfect for ambitious leaders.
The predicted salary is between 27400 - 36400 £ per year.
As a Jack Wills employee, part of the Frasers Group, you will be part of one of the UK’s fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We are now looking for Supervisors to join our team in the O2 London.
We want Managers who are fearless, will take risks and reap the rewards.
The Ambition
You will be a hands-on Manager who leads by example, and you will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.
Key Result Areas And Competencies
- Manage store operations and ensure delivery to expectation on all KPI’s
- Train and coach the team to best practice and provide evidence of best practice through area/regional visits
- Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
- Understand business and customer expectation and motivate the team to deliver an excellent customer experience
- Understand product features and benefits and train your team to maximise sales opportunity
- Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
- Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance
- Be self-driven in own personal development and take on developmental feedback constructively
- Plan for development and create a clear team succession plan to encourage next generation and support business growth
- Understand and promote the Frasers Group core values and coach the team to engage with these values
- Engage with your team to feedback new ideas and contribute to the wider business
- Inspire the team and act as a role model
- Take a ‘hands-on’ approach to management and running of the store
Qualifications
The Requirements:
- Minimum of 3 years retail management experience
- Ability to positively impact results in sales, payroll and stock loss
- Proven record of developing a Management team and talented individuals
- Must be able to work well under pressure and to strict deadlines
- Committed to achieving the highest store standards and customer service experiences
- Strong commercial awareness and able to analyse company and store reports
- A ‘hands-on’ approach to getting things done
Additional Information
The Rewards:
- Basic rate salary £32,495 per annum
- 20% Staff Discount across all Frasers group Stores
- Excellent bonus scheme paid monthly
- Amazing career progression opportunities and new exciting learning & development programs
- Cycle to work scheme
- Long service awards
- Monthly Commission across a wide range of products
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Retail
Retail Supervisor employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with the Frasers Group and its core values. Understanding their mission and how they operate will help you align your approach during interviews and discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your previous retail management experiences in detail. Be ready to share specific examples of how you've positively impacted sales, managed teams, and handled challenges, as this will demonstrate your capability to meet their expectations.
✨Tip Number 3
Showcase your hands-on management style by preparing anecdotes that illustrate your ability to lead by example. Highlight instances where you’ve motivated your team or improved store operations through direct involvement.
✨Tip Number 4
Research current trends in the retail industry and be prepared to discuss how these could impact the Frasers Group. This will not only show your commercial awareness but also your proactive approach to staying informed about the market.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience, particularly any achievements related to sales, team development, and customer service. Use specific examples that demonstrate your ability to meet KPIs and manage store operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for retail and your understanding of the Frasers Group's values. Mention how your hands-on management style aligns with their approach and provide examples of how you've inspired teams in previous roles.
Showcase Your Commercial Awareness: In your application, emphasise your strong commercial awareness. Discuss how you have used reports to drive performance and make informed decisions in past roles, demonstrating your ability to analyse data effectively.
Prepare for Potential Questions: Anticipate questions related to team management, customer service excellence, and handling pressure. Prepare examples from your experience that showcase your problem-solving skills and ability to motivate a team under challenging circumstances.
How to prepare for a job interview at Frasers Group
✨Show Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on approach and how you’ve motivated others to achieve their best.
✨Understand the Brand and Its Values
Familiarise yourself with Jack Wills and the Frasers Group's core values. Be ready to discuss how these values align with your own management style and how you can promote them within your team.
✨Prepare for KPI Discussions
Since managing store operations and meeting KPIs is crucial, be prepared to talk about your experience with sales, payroll, and stock loss. Bring specific examples of how you've positively impacted these areas in previous roles.
✨Demonstrate Commercial Awareness
Show that you understand the retail landscape by discussing current trends, competitors, and customer expectations. This will highlight your strong commercial awareness and ability to adapt strategies to meet business challenges.
