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- Tasks: Lead and mentor a dynamic sales support team while streamlining processes.
- Company: Join CDW, a collaborative company focused on making amazing things happen together.
- Benefits: Enjoy competitive pay, bonuses, health insurance, and career growth opportunities.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Strong leadership skills and experience in sales support are essential.
- Other info: Occasional travel within the UK is required for stakeholder meetings and events.
The predicted salary is between 36000 - 60000 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
We are seeking a highly organised and proactive Sales Support Manager to join our team at CDW UK. The ideal candidate will have a strong background in sales support, excellent leadership skills, and the ability to streamline sales processes. This role requires a detail-oriented individual who can manage multiple tasks efficiently while providing exceptional support to the sales team.
Key Responsibilities:- Team Leadership: Hire, lead, mentor, and develop a team of sales support team leaders and individual contributors to ensure high performance and continuous improvement. Foster a positive and collaborative team environment.
- Sales Process Management: Oversee the day-to-day operations of the sales support team, ensuring efficient and effective execution of sales processes. Implement and manage operational procedures to streamline workflows and improve productivity.
- Relationship Management: Build and maintain strong relationships with key internal stakeholders. Ensure high levels of external and internal customer satisfaction and address any issues or concerns promptly.
- Performance Management: Set clear performance expectations and conduct regular performance reviews with Team Leaders and individual contributors. Provide coaching and feedback to help team members achieve their full potential. Hold weekly 121s and Team meetings.
- Reporting and Analysis: Prepare and present regular sales support reports to senior management. Use data and analytics to inform decision-making and drive continuous improvement and performance management.
- Collaboration: Work closely with other departments, including segment and solutions sales, commercial operations, supplier management, supply chain, and customer support, to ensure alignment and support for customer and sales requirements.
- Training and Development: Develop and deliver training programs to enhance the skills and knowledge of the sales support team. Ensure team members are up-to-date with the latest sales tools and techniques.
Travel Requirements: This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The candidate must be willing and able to travel as needed to fulfill the responsibilities of the position.
Qualifications: Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Proficiency in CRM software and sales analytics tools.
Benefits: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional development and career advancement.
Sales Support Manager employer: CDW Corporation
Contact Detail:
CDW Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Familiarise yourself with CDW's values and culture. Understanding their commitment to teamwork and customer support will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your leadership experience in sales support roles. Be ready to discuss specific examples of how you've successfully managed teams, streamlined processes, and improved performance, as these are key aspects of the Sales Support Manager role.
✨Tip Number 3
Prepare to demonstrate your proficiency with CRM software and sales analytics tools. Being able to discuss how you've used these tools to drive sales performance will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of CDW if possible. Gaining insights into their experiences can provide you with valuable information about the company and help you tailor your approach when applying.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Sales Support Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is well-structured and highlights relevant experience in sales support and team management. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Discuss your leadership style, your approach to streamlining sales processes, and how you can contribute to building strong relationships within the team and with stakeholders.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Sales Support Manager role.
How to prepare for a job interview at CDW Corporation
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing team members to achieve high performance.
✨Understand Sales Processes
Familiarise yourself with common sales processes and how to streamline them. Be ready to discuss specific strategies you've implemented in previous roles that improved efficiency and productivity within a sales support team.
✨Build Relationships
Relationship management is key in this role. Think about how you can illustrate your ability to build strong relationships with both internal stakeholders and customers. Prepare anecdotes that highlight your communication and negotiation skills.
✨Prepare for Data-Driven Discussions
Since reporting and analysis are crucial, be prepared to discuss how you've used data to inform decision-making in your previous roles. Bring examples of reports you've created or insights you've derived from sales analytics tools.
