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- Tasks: Provide expert support for D365 F&O, troubleshoot issues, and collaborate with teams.
- Company: Join On, a dynamic tech company igniting the human spirit through movement.
- Benefits: Enjoy a collaborative environment, training opportunities, and a chance to work in the sports industry.
- Why this job: Be part of a fast-paced team, tackling challenges and driving innovation in technology.
- Qualifications: 5+ years of D365 F&O support experience, ideally in multi-channel retail and sports.
- Other info: Participate in an on-call rotation for 24/7 support and stay updated on tech advancements.
The predicted salary is between 48000 - 72000 £ per year.
In the dynamic landscape of On, the tech thrives much like a spirited runner: always moving, always improving. We are building technology that continues to supercharge the growth of On, helping to ignite the human spirit through movement.
As an integral part of On's D365 F&O team, you will find yourself at the heart of a fast-paced, diverse environment. Our ecosystem thrives on collaboration - a confluence of curious minds challenging and learning from one another, always seeking the uncharted. Here, we venture into new territories of technology, continuously refining our approach and embracing challenges head-on. Your role will be pivotal in providing expert functional support, troubleshooting issues, and collaborating with various stakeholders to ensure the smooth and efficient operation of our D365 F&O system across our various channels. This position will require participation in an on-call rotation to provide 24/7 support for critical system issues.
Your Mission
- Provide expert functional support: Serve as the primary point of contact for users across different channels (retail stores, online, wholesale) addressing their questions, concerns, and issues related to D365 F&O functionality.
- Troubleshooting and resolution: Investigate and resolve functional problems reported by users, analyzing business processes, system configurations, and data to identify root causes and implement effective solutions.
- Incident and problem management: Manage incidents and service requests, ensuring timely resolution and effective communication with users throughout the process. Proactively identify recurring problems and implement preventative measures.
- System configuration and maintenance: Maintain and optimize the configuration of D365 F&O modules related to multi-channel operations, including:
- Retail and Commerce: Point of Sale (POS), store inventory management, customer service, loyalty programs
- Sales and marketing: Sales order processing, promotions, marketing campaigns
- Supply chain management: Procurement, warehousing, order fulfillment
- Finance: Sales, payments, accounting
Your story
- Proven experience: 5+ years of experience providing functional support for Dynamics 365 Finance and Operations (or previous versions like AX 2012) in a multi-channel environment, ideally within the sports industry.
- Multi-channel expertise: Strong understanding of multi-channel retail operations, including online and offline sales, order fulfillment, inventory management, customer service, and marketing across different channels.
- Sports industry knowledge: Familiarity with the specific needs and challenges of the sports industry, such as managing seasonal demand, product lifecycles, and specialized equipment.
- Functional knowledge: Deep understanding of D365 F&O modules related to multi-channel operations, including Retail and Commerce, Sales and marketing, Supply Chain Management, and Finance.
- Analytical and problem-solving skills: Proven ability to analyze complex functional issues, identify root causes, and implement effective solutions.
- Communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Collaboration and teamwork: Ability to work effectively in a team environment, collaborating with colleagues and stakeholders across different departments.
- Customer service orientation: Strong commitment to providing excellent customer service and support to users across all channels.
- Process improvement mindset: Proactive approach to identifying and implementing process improvements to enhance efficiency and user satisfaction.
- Passion for sports and technology: A genuine interest in the sports industry and a desire to leverage technology to improve multi-channel operations.
- Availability: Willingness to participate in an on-call rotation and provide 24/7 support as needed.
Bonus Points:
- Experience with sports-specific retail systems, such as loyalty programs, membership management, and event ticketing.
- Familiarity with ITIL best practices for service management.
- Certifications in Microsoft Dynamics 365 or related technologies.
Senior d365 f&o Functional Support Analyst employer: ON RUNNING
Contact Detail:
ON RUNNING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior d365 f&o Functional Support Analyst
✨Tip Number 1
Familiarise yourself with the latest updates and features of D365 F&O, especially those related to multi-channel operations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in a fast-evolving tech landscape.
✨Tip Number 2
Network with professionals in the sports industry who are using D365 F&O. Engaging in conversations about their experiences can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex functional issues in previous roles. Highlighting your analytical and problem-solving skills with real-world scenarios will make you stand out as a candidate.
✨Tip Number 4
Showcase your passion for both sports and technology during your interactions with us. Whether it's through your personal interests or professional experiences, demonstrating this enthusiasm can resonate well with our team culture.
We think you need these skills to ace Senior d365 f&o Functional Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience with Dynamics 365 Finance and Operations, especially in a multi-channel environment. Emphasise any relevant experience in the sports industry and your understanding of D365 F&O modules.
Craft a Compelling Cover Letter: In your cover letter, express your passion for both sports and technology. Discuss how your skills align with the role's requirements, particularly your problem-solving abilities and customer service orientation.
Showcase Relevant Skills: Clearly outline your analytical and communication skills in your application. Provide examples of how you've successfully collaborated with different departments to resolve issues and improve system efficiency.
Highlight Continuous Improvement Initiatives: Mention any past experiences where you identified opportunities for process improvements or system enhancements. This will demonstrate your proactive approach and commitment to optimising operations.
How to prepare for a job interview at ON RUNNING
✨Showcase Your D365 F&O Expertise
Make sure to highlight your experience with Dynamics 365 Finance and Operations, especially in a multi-channel environment. Be prepared to discuss specific modules you've worked with, such as Retail and Commerce or Supply Chain Management, and how you've applied your knowledge to solve real-world problems.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex functional issues you've encountered and how you resolved them. This role requires strong analytical skills, so be ready to explain your thought process and the steps you took to identify root causes and implement effective solutions.
✨Emphasise Collaboration and Communication
Since this position involves working with various stakeholders, it's crucial to demonstrate your ability to communicate technical concepts clearly to both technical and non-technical audiences. Share experiences where you've successfully collaborated with teams across different departments.
✨Express Your Passion for Sports and Technology
Given the focus on the sports industry, convey your genuine interest in sports and how technology can enhance multi-channel operations. Discuss any relevant experiences or insights you have about the unique challenges faced in this sector.
