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- Tasks: Support customers in the textile customisation market via phone and email.
- Company: Join a dynamic team focused on customer satisfaction in the DACH region.
- Benefits: Enjoy a hybrid work model and receive two weeks of training.
- Why this job: Be part of a collaborative culture while making a real impact on customer relationships.
- Qualifications: Fluency in German and English, with a preference for business graduates.
- Other info: Full-time role with a salary of up to £28,000 annually.
The predicted salary is between 24000 - 32000 £ per year.
The purpose of this job is to support our customers via phone and email within the textile customisation markets in the DACH regions of Germany, Austria, and Switzerland. The employee will be responsible for marketing services to the existing customer base and also looking at ways to bring more clients over to our service.
Duties and Responsibilities:
- Handling the customer service requests that come in via email and phone.
- Dealing with orders, and customer requests that come in via our E-commerce website or directly.
- Keeping a close relationship with our top-tier customers and ensuring their satisfaction.
- Work closely with the marketing, customer service, and finance department for achieving objectives.
Qualifications:
- The candidate should be a graduate or post-graduate. Graduates in business administration will be preferred.
- Fluency in German and English is mandatory.
- Proficiency in computer applications and the Internet.
- Clear communication, written and oral.
Working conditions:
The job will be a full-time opportunity (40 hours a week). The annual leave will be on a pro-rata basis. We currently have a hybrid working model, a combination of working from home with working in a team environment a few times a week. 2 weeks of on the job training will be provided by senior colleagues.
Remuneration:
The salary offered for this role is up to £28,000 annually, payable at the end of the month.
Job Type: Full-time
Schedule: Monday to Friday
German Speaking Account Executive - Hybrid employer: DigitisingMart Europe LTD.
Contact Detail:
DigitisingMart Europe LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Account Executive - Hybrid
✨Tip Number 1
Familiarise yourself with the textile customisation market in the DACH region. Understanding the specific needs and trends in Germany, Austria, and Switzerland will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries via phone and email. Practice responding to common customer queries in both German and English to showcase your communication abilities when interacting with customers.
✨Tip Number 3
Network with professionals in the textile industry or related fields. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Account Executive role at StudySmarter.
✨Tip Number 4
Prepare to discuss how you would maintain relationships with top-tier customers. Think of examples from your past experiences where you successfully managed client relationships and how you can apply those strategies in this role.
We think you need these skills to ace German Speaking Account Executive - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management, especially within the textile or e-commerce sectors. Emphasise your fluency in German and English, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with clients. Mention specific examples of how you've successfully handled customer requests or improved client satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in computer applications and your communication skills. Provide examples of how these skills have helped you in past positions, particularly in handling customer inquiries or managing orders.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at DigitisingMart Europe LTD.
✨Showcase Your Language Skills
Since fluency in German and English is mandatory, be prepared to demonstrate your language proficiency during the interview. Practice common phrases and responses in both languages to ensure you can communicate clearly and confidently.
✨Understand the Textile Customisation Market
Familiarise yourself with the textile customisation industry, especially within the DACH regions. Research current trends, key players, and customer needs to show your potential employer that you are knowledgeable and genuinely interested in the field.
✨Highlight Customer Service Experience
Prepare examples from your past experiences where you successfully handled customer service requests. Emphasise your ability to maintain relationships with clients and resolve issues effectively, as this role heavily relies on customer satisfaction.
✨Demonstrate Team Collaboration Skills
Since the role involves working closely with various departments, be ready to discuss how you have collaborated with others in previous roles. Share specific instances where teamwork led to achieving objectives, showcasing your ability to work well in a hybrid environment.
