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For Companies At a Glance
- Tasks: Lead and motivate a team to excel in client services and market insights.
- Company: Join a trusted estate agency with over 150 years of success in London and the South.
- Benefits: Enjoy generous holidays, development courses, and exclusive discounts for you and your loved ones.
- Why this job: Be part of a supportive culture that values excellence and teamwork in a dynamic environment.
- Qualifications: No prior experience needed; just bring your passion, organisation, and communication skills.
- Other info: Join our fun social events and be recognised for your achievements!
The predicted salary is between 43200 - 72000 £ per year.
Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendations. Trusted for Generations, we have specialised in selling residential property in London and South of England for over 150 years.
About the Role
The role of Team Leader based in Fulham Broadway will be responsible for:
- A strong leader who understands the importance of leading by example and maintaining a consistent input.
- Someone who can manage and motivate the team to achieve outstanding results in day-to-day MA generation activities.
- A relationship builder who can collaborate effectively with the front offices and strengthen internal partnerships.
- A knowledgeable professional who stays up to date with market trends and uses this insight to guide the team.
- A trainer and mentor who is dedicated to developing the team and enhancing the solid foundations we have put in place.
Qualifications & Experience
The successful Team Leader will have the following attributes:
- Passionate about achieving excellence while fostering a supportive and productive team environment.
- Previous client services experience is not a pre-requisite.
- Efficient and well-organised with a keen eye for detail.
- Confident with a professional approach.
- Ability to build relationships and rapport with both internal colleagues and clients.
- Excellent standard of communication.
- Good level of IT knowledge, especially Microsoft Office.
- Exceptional customer service skills.
- Able to work well in a pressurised office environment and with a team.
Why join us?
When you join John D Wood & Co., we will train, develop, and support you to become the best you can possibly be. We also have a whole host of additional optional development courses available to our teams, as well as:
- Generous holiday allowance starting at 23 days increasing to 30 (length of service depending).
- The opportunity to work for one of England’s oldest estate agencies known for delivering excellent customer service.
- Team recognition and awards.
- Our very popular internal Social Committee connecting colleagues through sport and other social fun events.
- Entitlement to our award-winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services.
- Entitlement to our award-winning `Under one Roof` discount scheme offering staff along with their family & friends excellent discounted property services.
Please do include your achievements within your CV as part of your application.
Head of Client Services employer: Finders Keepers Ltd.
Contact Detail:
Finders Keepers Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Familiarise yourself with the local property market in Fulham and the surrounding areas. Understanding the nuances of the market will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the estate agency sector, especially those who have experience in client services. Building relationships can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you've motivated a team or led a project. Highlighting these experiences can set you apart as a strong candidate for the Team Leader position.
✨Tip Number 4
Stay updated on the latest trends in customer service and property management. Being knowledgeable about current best practices will not only impress during interviews but also show that you're proactive about your professional development.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your leadership experience and client service skills. Include specific achievements that demonstrate your ability to motivate teams and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellence and your understanding of the property market. Mention how your previous experiences align with the role's requirements and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise your communication skills, IT knowledge, and customer service experience. Provide examples of how you've successfully managed teams or projects in the past.
Showcase Your Knowledge of the Market: Demonstrate your awareness of current market trends in your application. This could be through mentioning recent developments in the property sector or how you would apply this knowledge to guide your team effectively.
How to prepare for a job interview at Finders Keepers Ltd.
✨Show Your Leadership Skills
As a Head of Client Services, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led teams in the past, focusing on how you motivated and inspired them to achieve outstanding results.
✨Know the Market Inside Out
Stay updated with the latest trends in the property market, especially in London and the South of England. During the interview, showcase your knowledge and insights, as this will highlight your expertise and ability to guide your team effectively.
✨Emphasise Relationship Building
This role requires strong relationship-building skills. Be ready to discuss how you've built rapport with colleagues and clients in previous roles. Share specific examples that demonstrate your ability to collaborate and strengthen internal partnerships.
✨Highlight Your Training and Mentoring Experience
Since the role involves training and mentoring, prepare to talk about your experience in developing others. Discuss any training programmes you've implemented or participated in, and how you've helped team members grow and succeed.
