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- Tasks: Resolve customer issues with GE ADMS products and provide exceptional support.
- Company: Join a leading tech company focused on innovative solutions in energy management.
- Benefits: Enjoy a hybrid work model, mentorship opportunities, and a collaborative environment.
- Why this job: Be part of a team that values customer success and technical leadership while making a real impact.
- Qualifications: Hands-on experience with GE ADMS products and strong problem-solving skills required.
- Other info: Must be based in London for onsite requirements; occasional client visits may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
The ADMS S6 Customer Support Engineer will drive business objectives by resolving customer issues on GE ADMS products (e.g., SCADA, DMS, OMS) through innovative solutions, cross-functional collaboration, and technical leadership.
Key Responsibilities:
- Customer Success: Foster relationships to deliver exceptional support and satisfaction.
- Issue Resolution: Lead internal/customer strategy sessions to solve and prevent recurring problems.
- Daily Engagement: Manage customer issues, organize solution calls, and ensure compliance with change protocols.
- Mentorship: Guide staff in troubleshooting, analysis, and documentation methods.
- Knowledge Management: Contribute to Knowledge Base systems for team-wide benefit. Create technical/user documentation and case notes.
- Technical Analysis: Troubleshoot GE solutions (UI, network connectivity, data visualization, control systems, etc.).
- Case Ownership: Manage personal caseloads and follow up diligently.
- Quality & Compliance: Adhere to processes; participate in on-call rotations and travel to client sites as needed.
Key Skills & Knowledge:
- Technical Expertise: Hands-on experience with GE ADMS products (Power On Fusion, Power On Advantage), DMS Applications, DNAF, OMS, Storm Assist, and DER. Proficiency in SCADA, Modeling Tools, and Transmission/Distribution grids. Working knowledge of: OS/DB: Linux, Windows, Oracle, SQL, Jasper Report, Cassandra. Networking: TCP/IP, IP addressing, routing, LAN, DNS, Active Directory, firewalls/switches. Familiarity with NERC CIP Standards and remote monitoring concepts.
- Soft Skills: Independent problem-solving with minimal direction. Strong communication and cross-functional collaboration. Positive attitude under pressure. Analytical and logical reasoning. Leadership in quality and work ethic.
Work Arrangement: Hybrid Model: 3 days per week in office (mandatory). Candidates must be based in or around London due to onsite requirements. Occasional client site visits may be required.
Customer Support Engineer (ADMS S6) employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (ADMS S6)
✨Tip Number 1
Familiarise yourself with GE ADMS products, especially Power On Fusion and Power On Advantage. Understanding these tools will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with our team.
✨Tip Number 4
Showcase your soft skills, particularly your communication and collaboration abilities. We value candidates who can foster relationships and work effectively across teams, so be ready to share relevant experiences.
We think you need these skills to ace Customer Support Engineer (ADMS S6)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your hands-on experience with GE ADMS products and any relevant technical skills, such as SCADA or networking knowledge. Use specific examples from your past roles to demonstrate your expertise.
Showcase Soft Skills: The role requires strong communication and problem-solving abilities. Include examples that illustrate your leadership qualities and how you've successfully collaborated with cross-functional teams in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are particularly interested in working with GE ADMS products and how you can contribute to customer success.
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with GE ADMS products and related technologies during the interview. Be prepared to discuss specific projects or challenges you've faced, demonstrating your proficiency in SCADA, DMS applications, and networking concepts.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've independently resolved complex issues in previous roles. The interviewer will be looking for your analytical and logical reasoning abilities, so think of scenarios where you successfully navigated challenges with minimal direction.
✨Emphasise Communication and Collaboration
Since this role involves cross-functional collaboration, be ready to discuss how you've worked with different teams to achieve customer success. Share instances where your strong communication skills helped foster relationships and resolve customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as managing a caseload or leading strategy sessions. Practise articulating your thought process and approach to these scenarios, showcasing your leadership qualities and commitment to quality and compliance.
