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For Companies At a Glance
- Tasks: As a Collections Agent, you'll build customer relationships and ensure clear communication.
- Company: Join a successful company in Truro that's growing rapidly in its market.
- Benefits: Enjoy a competitive salary, uncapped commission, and perks like company events and bonuses.
- Why this job: Experience a dynamic role with exciting growth plans and no two days the same.
- Qualifications: Strong communication, negotiation skills, attention to detail, and resilience are essential.
- Other info: Interviews are on Thursday 1st May; apply now to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
CCP are delighted to partner with a growing, successful company who are a successful business within their market. We are currently supporting them to recruit several Collection Agents for their growing Specialist department at their Head Office in Truro. The roles will be office based.
As a Collection Agent, you will be providing exceptional customer service by fostering strong relationships and maintaining clear, consistent communication.
Salary: £30,030 Bonus: Uncapped commission
Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm
Interview Date: Thursday 1st May Start Date: ASAP
Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives.
What You’ll Need:
- Excellent professional communication skills with the ability to maintain customer relationships.
- Strong negotiation skills for positive and successful outcomes.
- Attention to detail with updating customer records accurately.
- Confident and resilient in handling difficult conversations.
If you’re looking for a role where no two days are the same, you are driven and can handle a busy workload in a company with exciting growth plans, please apply today!
Important: To be considered for this role, you must be available to interview on Thursday 1st May. This opportunity is being recruited for by CCP and is being managed by Sian Moseley-Moon. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Collections Agent employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Before the interview, research the company thoroughly. Understand their values, mission, and recent achievements. This will help you tailor your responses and show genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Focus on maintaining a calm and professional tone, especially when discussing challenging scenarios, as this is crucial for a Collections Agent.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your negotiation skills and ability to handle difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Familiarise yourself with common customer service scenarios related to collections. Being able to discuss these situations confidently during your interview will showcase your readiness for the role.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and negotiation skills, as these are crucial for a Collections Agent. Use specific examples from your past experiences that demonstrate your ability to maintain customer relationships and handle difficult conversations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your attention to detail and how it has helped you in previous roles. Be sure to explain why you're a good fit for their growing Specialist department.
Prepare for the Interview: Since the interview is on Thursday 1st May, prepare by practising common interview questions related to customer service and negotiation. Think of scenarios where you've successfully resolved conflicts or maintained strong customer relationships.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Communication Skills
As a Collections Agent, excellent communication is key. Prepare to demonstrate your ability to maintain customer relationships by sharing examples of how you've effectively communicated in previous roles.
✨Prepare for Negotiation Scenarios
Expect to discuss negotiation techniques during the interview. Think of specific instances where you successfully negotiated outcomes and be ready to explain your approach and the results.
✨Attention to Detail Matters
Since updating customer records accurately is crucial, be prepared to discuss how you ensure accuracy in your work. You might want to mention any systems or methods you use to keep track of details.
✨Demonstrate Resilience
Handling difficult conversations is part of the job. Be ready to share experiences where you managed challenging interactions, highlighting your resilience and problem-solving skills.
