Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via email, chat, phone, and social media to resolve queries.
- Company: Join Selective Marketplace Ltd, a leading womenswear retailer in Leicester with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, employee discounts, and a friendly work environment.
- Why this job: Be part of a supportive team where your voice matters and career growth is encouraged.
- Qualifications: Fluency in German and excellent communication skills are essential; customer service experience is a plus.
- Other info: Own transport is beneficial as remote work options are not available.
The predicted salary is between 24100 - 25100 £ per year.
A skilled and ambitious German-speaking Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester, on a full-time or part-time basis. We offer a wide range of shift patterns according to your availability. We are open from 8:30 AM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don't offer work-from-home options. We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory.
About Us
We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department.
Whats on Offer?
- Competitive salary (£24,100- £25,100 based on experience)
- Pension scheme
- On-site parking
- Fantastic working environment
- Flexibility of full time or part time
- Employee discount
Key Responsibilities of the German Speaking Customer Success Specialist:
- Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
- Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
- Setting up and maintaining new customer accounts
- Following up with customers to ensure their requests are resolved
- Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
- We need you to speak our voice and apply it to everything you do
Skills & Experience:
- Excellent communication skills and fluency in German
- To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
- To bring excellent English and German language skills
- Have a can-do attitude
Whats Next?
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
German Speaking Customer Success Specialist in Leicester employer: Selective Marketplace
Contact Detail:
Selective Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Success Specialist in Leicester
✨Tip Number 1
Familiarise yourself with the company and its culture. Understanding Selective Marketplace's values and mission will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves responding to queries across various channels, practice handling different types of customer interactions to demonstrate your ability to manage diverse situations effectively.
✨Tip Number 3
Prepare to discuss your language proficiency. Be ready to showcase your fluency in both German and English, perhaps by sharing examples of past experiences where you used these skills to resolve customer issues.
✨Tip Number 4
Highlight your flexibility and availability. Since the position offers various shift patterns, emphasising your willingness to adapt to different schedules can make you a more attractive candidate for the role.
We think you need these skills to ace German Speaking Customer Success Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles where you used your German language skills. Emphasise your communication abilities and any previous work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your enthusiasm for the role. Mention why you want to work at Selective Marketplace Ltd and how your skills align with their values and mission.
Highlight Language Proficiency: Clearly state your fluency in both German and English. If you have any certifications or experiences that demonstrate your language skills, be sure to include them in your application.
Showcase Your Customer Skills: Provide examples of how you've successfully resolved customer queries in the past. Use specific instances to illustrate your problem-solving abilities and your commitment to customer satisfaction.
How to prepare for a job interview at Selective Marketplace
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Company and Its Brands
Familiarise yourself with Selective Marketplace Ltd and its sister brands, Wrap London and Poetry Fashion. Understanding their mission, values, and product offerings will show your genuine interest in the company and help you align your answers with their culture.
✨Prepare for Customer Scenarios
Think about potential customer queries you might encounter in this role. Prepare examples of how you would handle various situations, showcasing your problem-solving skills and customer service experience.
✨Show Your Flexibility
Highlight your availability and willingness to work flexible hours. Since the company offers various shift patterns, demonstrating your adaptability can make you a more attractive candidate for the position.
