Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage export logistics and ensure top-notch customer service in a fast-paced environment.
- Company: Join Knauf Insulation, a global leader in construction materials with a values-driven culture.
- Benefits: Enjoy flexible work arrangements, including remote work on Fridays and a supportive team atmosphere.
- Why this job: Build a unique career while making a positive impact in a dynamic and inclusive workplace.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a hybrid model, balancing office days with remote flexibility.
The predicted salary is between 30000 - 42000 £ per year.
Knauf Insulation are working in partnership with SEKO Logistics for the fulfillment of this vacancy. This is a permanent position with SEKO Logistics, where you will be working within the Knauf Insulation Export Customer Services Operation. Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
As an Export Customer Service Advisor, you will effectively manage and support the import/export of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of our external and internal customers.
What you'll be doing:
- Coordinate the shipping of exported goods, liaising with internal departments and our fourth party logistics provider to ensure goods are delivered to customers within the agreed timeframe.
- Obtain freight rates for deep sea or partial shipments, ensuring service and timescales are to the required standards.
- Escalate delays with internal departments and fourth party logistics provider to ensure the delay is kept to a minimum.
- Accurately process both intercompany and external customer orders in SAP, giving correct lead times, pricing and customer details.
- Maintain an excellent level of customer service in line with the Knauf values at all times.
- Confirm all SAP records are kept up to date with precise audit trails to demonstrate any changes and communication with the customer.
- Produce all the required documentation for exported products appropriate to the country of delivery, to comply with all legal requirements and ensure accuracy to guarantee the company receives the correct payment for those products.
- Preparation and precise completion of commercial documentation including invoices, packing lists, delivery notes, pro-forma invoices, certificates of origin and goods movement documents.
- Maintain and update export registers and documents for audit purposes ensuring accuracy and compliance.
- Liaise with customers and suppliers to ensure that customer expectations are met and exceeded during the movement of cargo.
- Manage the day-to-day relationship with our fourth party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
- Communicate any ancillary charges in a timely manner and see issues through to an end result whilst maintaining best-in-class customer service.
- To have the ability to react and positively adapt to the demands of the customers in a dynamic live environment.
- Role model our corporate values by consistently demonstrating and encouraging behaviours aligned with the Knauf Insulations values in all interactions.
- Demonstrate best-in-class customer service at all times in line with our best practice guide.
The location of this vacancy follows the below pattern:
- Monday - Based in SEKO Office (M22)
- Tuesday to Thursday - Based in Knauf Insulation Office (WA10)
- Friday - Remote work
What we'd love for you to have:
We are interested in you as a person, your attitude, behaviours, and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have any of the following this would be an added advantage:
- B2B Export Customer Service Experience
- Knowledge of logistics and export documentation
- Able to work autonomously, quickly, accurately and to tight deadlines
- SAP Experience
- Excellent time management skills
We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.
Export Customer Service Advisor in St. Helens, Merseyside employer: KNAUF INSULATION LIMITED
Contact Detail:
KNAUF INSULATION LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Advisor in St. Helens, Merseyside
✨Tip Number 1
Familiarise yourself with the logistics and export documentation processes. Understanding the key documents like invoices, packing lists, and certificates of origin will give you an edge in discussions during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer expectations in previous roles. This will demonstrate your ability to maintain excellent service levels, which is crucial for this position.
✨Tip Number 3
Research Knauf Insulation and SEKO Logistics thoroughly. Understanding their values and operations will help you align your answers with their corporate culture during the interview.
✨Tip Number 4
Prepare to discuss your time management strategies. Since the role requires handling multiple tasks under tight deadlines, being able to articulate how you prioritise and organise your workload will be beneficial.
We think you need these skills to ace Export Customer Service Advisor in St. Helens, Merseyside
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Export Customer Service Advisor. Highlight your relevant experience in logistics, customer service, and any specific knowledge of export documentation in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage customer expectations, coordinate shipments, and maintain accurate records, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your values align with Knauf's and provide examples of how you've demonstrated excellent customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at KNAUF INSULATION LIMITED
✨Research the Company
Before your interview, take some time to learn about Knauf Insulation and SEKO Logistics. Understand their values, mission, and the specifics of the Export Customer Service role. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Focus
Since the role emphasises customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to manage relationships and resolve issues effectively.
✨Showcase Your Organisational Skills
The job requires excellent organisational skills. Be ready to discuss how you prioritise tasks and manage workloads in a fast-paced environment. Use specific examples to illustrate your approach.
✨Prepare for Technical Questions
Familiarise yourself with export documentation and logistics processes, as well as SAP if you have experience. Be prepared to answer technical questions that may arise during the interview to demonstrate your knowledge and readiness for the role.
