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- Tasks: Deliver exceptional service to customers and manage vehicle repair processes.
- Company: Join Arnold Clark, a diverse and inclusive workplace that values collaboration and unique perspectives.
- Benefits: Enjoy 33 days holiday, private healthcare, retail discounts, and opportunities for training and progression.
- Why this job: Be part of a supportive team that prioritises customer satisfaction and personal growth.
- Qualifications: Passion for customer service, strong communication skills, and a full UK driving licence required.
- Other info: Flexible working hours with alternate Saturdays; ideal for those seeking a dynamic role.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a new Service Advisor to help us at our Citroen/DS branch in Perth.
We offer:
- 33 days holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
- And much more
Hours: Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role: Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties:
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential skills:
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice to have (but not essential): Experience of upselling products or services.
Our Culture: Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Service Advisor in Perth, Perthshire employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Perth, Perthshire
✨Tip Number 1
Familiarise yourself with the Citroen and DS brands. Understanding their products and services will not only help you in conversations with customers but also show your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer, as these will be great to share in discussions.
✨Tip Number 3
Practice your communication skills. Being able to explain complex information clearly is crucial, so consider role-playing scenarios where you might need to explain vehicle repairs or service options to customers.
✨Tip Number 4
Get comfortable with IT systems. Since the role involves managing customer records and invoices, familiarising yourself with common software used in automotive service environments can give you an edge.
We think you need these skills to ace Service Advisor in Perth, Perthshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Service Advisor role. Emphasise your ability to communicate effectively and resolve issues, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as computer literacy, organisational abilities, and your capacity to multi-task. These are essential for managing customer requirements efficiently.
Show Enthusiasm for the Company Culture: Demonstrate your alignment with Arnold Clark's values in your application. Mention your appreciation for diversity and inclusion, and how you can contribute positively to their workplace culture.
How to prepare for a job interview at Arnold Clark.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you went above and beyond for customers, demonstrating your passion for creating positive experiences.
✨Familiarise Yourself with the Company
Research Arnold Clark and their values, especially their commitment to diversity and inclusion. Understanding their culture will help you align your answers with what they value in an employee.
✨Prepare for Technical Questions
While you may not need to be a mechanic, having a basic understanding of vehicle repairs and services can set you apart. Brush up on common automotive terms and processes to show your willingness to learn and adapt.
✨Practice Clear Communication
Since the role requires explaining complex information to customers, practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend to simulate customer interactions.
